OGP Applications Engineer

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Schedule:

Monday - Friday, 8:00AM-5:00PM

Location:

Rochester, NY On-Site

The OGP Applications Engineer plays a crucial role in providing technical support for customers and channel partners and promoting QVI's products. This position involves the creation of customer reports and the execution of product demonstrations to enhance the visibility of the company's offerings. The Applications Engineer is responsible for delivering customer and channel partner training, offering valuable insights and assistance. Furthermore, this role includes providing technical support to existing customers, and addressing inquiries and concerns promptly.

The Applications Engineer also serves as the voice of the customer (VOC) by providing essential feedback to the hardware and software engineering teams, contributing to the continuous improvement of the company's products.

Compensation: $63,000-$68,000 annually, based on experience

Job Type

Full-time

• Analysis of Customer Requirements:
  Based on customer-supplied parts, drawings, budget, and other pertinent information, determine the hardware and software that best meets the customer needs, considering accuracy, repeatability, cost, environment, productivity, data analysis, and connectivity.
• Measurement Reports:
  Prepare detailed application studies showing measurement results on customer parts. Perform detailed gage repeatability and reproducibility studies in accordance with national quality standards. Prepare reports using industry standard statistical process control (SPC) methods.
• Equipment Demonstrations:
  Demonstrate sophisticated coordinate measurement systems for prospective customers. Systems may be manual, semi-automatic, or fully automatic, and include optical comparators, video measuring systems, laser scanning systems, and multi-sensor measuring systems.
• Trade Show Participation:
  Attend and participate in regional and national trade shows. Duties include installation, set-up, and dismantling of exhibits, as well as equipment demonstrations during show hours, and networking with sale representative staff.
• Customer Training:
  Conduct training sessions for customers. Training covers use and operation of the measurement system, basic and advanced programming concepts (for automated systems), and data input, output, and analysis. Training may be at corporate facility or customer site.
• After Sales Support:
  Support the customer via telephone and on-site visits to ensure that the customer is receiving the maximum benefit from the equipment.

• Four-year college degree in an engineering or quality related discipline, or a two-year degree in same and equivalent experience.
• Working knowledge of blueprint reading, and dimensioning and tolerance standards (ASME Y14.5).

• Ability to work within a fast paced, deadline driven, multi-discipline environment.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Working knowledge of the Microsoft Windows environment and the Microsoft Office suite.
• Experience with quality reliability concepts or computer numerical control programming helpful.
• Be willing to travel 25-50% of the time.

• Ability to sit for extended periods of time in an office setting and use standard computer equipment (office phones, keyboards, printers, etc.)
• Ability to lift, carry, and move up to 25 pounds unassisted, occasionally, when setting up trade shows.
• Be prepared for up to 25% travel, which may…