Automotive Customer Service Advisor

Automotive Customer Service Advisor at Pep Boys

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow‑up, and follow‑through at the service desk, on the sales floor, and at the register.

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that maintain the customer's car at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and outside purchase (OP) ordering under the direction of management.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Collaborate with the management team to respond to customer service issues, complaints, and business opportunities.
• Conduct routine express automotive services, including tire mounting, balancing, rotations, and repairs; oil changes, fluid top‑offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Implement and maintain safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure.
• Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interpret and apply knowledge appropriately.
• Serve as a secondary key carrier responsible for basic and detailed opening and closing responsibilities in designated locations.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

• High school diploma or equivalent required.
• Valid driver's license.
• One year of related experience in an automotive service environment.
• One year of sales experience preferred.
• Basic knowledge of mathematical concepts (addition, subtraction, multiplication, division, percentages, fractions) and ability to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work days, nights, weekends, and holidays.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Frequent lifting, carrying, and placing merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or using telecommunications equipment.
• Enter and locate information on computer.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.

• Medical, dental, and vision benefits
• Life insurance
• Short‑term disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On‑demand pay partner (Daily Pay)
• Reduced benefits available for part‑time team members

• $15.50 to $19.80 per hour based on experience
• Sales commission
• Flat rate on labor hours produced

• Entry level

• Full‑time

• Other

• Vehicle Repair and Maintenance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.