Collections Specialist

Collections Specialist

2 days ago Be among the first 25 applicants

This range is provided by Bounce. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $22.00/hr

Annual Bonus

Direct message the job poster from Bounce

Bounce AI is a growing fintech company that is revolutionizing debt management for consumers by leveraging the power of AI and automation. We create user-friendly experiences that drive positive outcomes for all parties involved and support thousands of consumers on their journey to financial resilience.

By joining our team of Resolution Experts, you’ll be at the forefront of helping borrowers overcome financial challenges while personally achieving a rewarding performance outcome and career growth opportunities. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced and performance-driven environment.

• Manage communication from consumers and their representatives via inbound/outbound phone calls, email, and chat.
• Offer solutions to help consumers resolve their accounts through effective negotiation and listening skills.
• Maintain clear and cohesive notes and documentation related to all open and pending receivable balances being pursued.
• Excel in collections performance by exceeding goals and key performance indicators (KPI's)
• Adhere to expected quality and compliance standards within the collections industry

• High School Diploma or GED. College education is a plus.
• 2+ years of experience as a Collections Specialist or in roles that align such as phone sales, banking, financial services
• Skilled in de-escalating conversations and building trust
• Excellent problem-solving, negotiation, and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Great typing skills to be able to chat, email consumers professionally and quickly
• Knowledge of MS Outlook, MS Word, and MS Excel , Mac experience is a plus

• Competitive pay and a generous bonus plan
• Several affordable medical, dental and vision plans to choose from to fit your needs
• 401k with contribution matching up to 5%
• 12 days of accrued PTO
• 5 Days of Paid sick time
• 10 paid company holidays
• Company paid monthly lunches and quarterly events
• Work in a fun and growing startup culture with the opportunity to grow in your career!

Bounce is an equal opportunity employer that is dedicated to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Entry level

• Full-time

• Finance, Customer Service, and General Business

• Collection Agencies, Financial Services, and Consumer Services

Referrals increase your chances of interviewing at Bounce by 2x