Manager - Remittance Processing & Systems

Location: City of Rochester

Manager - Remittance Processing & Systems page is loaded## Manager - Remittance Processing & Systems locations:
Estados Unidos, Nueva York, Binghamton posted on:
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Fecha final: 6 de enero de 2026 (Quedan 19 días para realizar la solicitud) job requisition :
R-25241
** Manager - Remittance Processing & Systems
** Reporting to:
Sr Director - CX & Digital Solutions

Location:

Rochester or Kirkwood, NYWork Type:
Office The base salary range for this position is dependent upon experience and location, ranging from **$114,000 to $142,000 plus up to 16% bonus
**** Job Summary
** Directs all day-to-day operations for Remittance Processing within the Revenue Recovery cycle and ensures timely and accurate processing of customer payments from receipt through banking deposits consistently across the operating companies of Avangrid Networks, capitalizing on synergies where possible. Manages daily operations of Bill Print and Electronic Bill Presentment functionality.
** Key Responsibilities
*** Manages a department of 8+ employees
* Financial responsibility for the accurate and timely processing of customer payments at Avangrid Networks of approximately $5 Billion.
* Budgetary responsibility of external remittance vendors, bill print vendors and financial institutions is approximately $30M annually.
* Manages bill print processes which includes bill print and electronic bill presentment (over 33M invoices annually at a value exceeding $9.5B), payment correction tools, bill messages and communication strategies to decrease DSO and increase positive customer experience.
* Manages payment channels to increase positive customer experience and lowering the expense associated with processing payments.
* Manages over 20 third party services vendors, including: third party payment vendors, bill print vendor, credit card merchant service provider, electronic bill presentment, kiosk, credit card processing, lockbox and depositing financial institutions.
* Manages Remittance Processing representatives responsible for decisioning unapplied payments, reconciling accounts, issuing refunds, completing clarification, processing returned items.
* Ensures compliance with all Sarbanes Oxley, Internal Controls, NACHA, PCI and Regulatory requirements as it relates to payment channels.
* Collaboration with functional business groups to understand and define business requirements, identifying solutions and coordinating the implementation of the solution in the States of NY, CT, ME and MA.
* Collaborate with regulators, suppliers and internal/external customers to implement enhancements to remittance and depository products to meet the changing customer and market expectations.
* Coordinate and prioritize work, monitor and maintain performance targets for the business and third party vendors.
* 24/7 support for remittance and bill print third party vendors.
* Provide supervision, coaching, counseling and performance feedback to team members. Contribute to establishing and maintaining a work environment that is customer focused, recognizes achievement, rewards high performance, and promotes opportunity.
* Support and advocate on behalf of the Companies through testimony and discovery processes for all Avangrid Networks rate case filings.
** Required Qualifications
*** Education & Experience

Required:

+ Bachelor’s degree (or significant and advanced experience in this specific field for over 15 years) with a minimum of 7 years relevant experience required.  +

Experience with SAP Customer Care Systems (CCS) and/or Smart Care Systems.  +

Experience with Customer Service business processes in the areas of:
Billing and Invoicing;
Remittance Processing, Dunning, Device Management;
Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.
* Skills/Abilities:  + In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.  + The position requires developed leadership skills, analytical thought processes and the ability to work well with multiple groups including regulatory…