BIS-Banking Support Operations Analyst

The Banking and Investment Banking Support Services Analyst role is designed to develop the technical skills, business acumen, and financial services experience for colleagues interested in entering the financial services industry. The role will provide you with the ability to gain specific and practical experience to learn, contribute, and integrate within City National Bank.

Specific roles will include, but not limited to:
• Client contact centers supporting debit card, credit card, and client service
• Client statement production
• Client mailroom and delivery services
• Vault and lockbox services

Specific experience and knowledge will be gained in:
• City National Bank client and lines of businesses
• Client Service and Support
• Daily transaction processing
• Reconciliation and reporting

• Gains industry and organizational knowledge through daily business interactions and job assignments while working closely with key company stakeholders
• Ability to perform both independently, as well as part of a team
• Enjoys working in a fast-paced environment, with the ability to multitask
• Works cross-functionally on short and long-term projects and initiatives focused on growth and efficiency
• Develops business, financial and analytical skills needed for career at CNB
• Understands B&IS and CNB’s culture and strategy and the overall vision of the bank
• Gains knowledge of banking systems and processes, risk management principles, framework and internal controls
• Utilizes knowledge and learned skills to identify opportunities to improve processes, tackle complex projects, provide innovative business solutions and recommendations

• Bachelor's Degree or equivalent
• 1 year experience in MS office applications

• Career interest in banking preferred.
• Proven leadership skills, with the ability to lead projects and build relationships
• Excellent verbal and written English communication skills, as well as confidence to “speak up” with poise to deal with challenging situations.
• Must be proficient in multi-tasking and prioritizing projects.
• Problem solving, analytical and decision-making skills with strong business acumen.

Starting base salary: $16.66 - $25.02 per hour. Exact compensation may vary based on skills, experience, and location.

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged…