Loan Solutions Processor

Loan Payment Solutions | Corporate Headquarters
Rochester, NY 14604, USA

40

Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Starting Pay: $24.66 per hour Pay Range: $22.20 - $27.13 per hour

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

This Position plays a critical role in ensuring the accurate and efficient completion of key loan processes within the Loan Payment Solutions Department. This position is responsible for overseeing the charge-off process for loans, adhering strictly to organizational policy and ensuring every step is meticulously executed. This position is accountable to accurately process work in order to maintain appropriate levels of internal/external service and operational efficiencies, ensuring the integrity of loan/account data is in compliance with ESL procedures and applicable regulations.

Performs duties related to the effective clerical administration and support of the Loan Payment Solutions Department, in a high volume, detailed oriented, and complex transaction environment.

Process all charge off loans as well as extensions

• Perform a quality control check on applicable loans referred for charge off, verifying the appropriate time frame has been met along with all required final demand notices have been sent and have now expired.
• Timely processing of loan charge offs to include appropriate coding of systems, timely follow up for the second day process along with accurately documenting each step of the process.
• Complete the Right of Offset process on each applicable loan to include mailing out the appropriate notification letter.
• Perform a quality control check on all extension requests, verifying all dates accurately reflect the terms of the extension and the new maturity date is accurate.
• Print and send all extension documents to each member via the delivery method requested.
• Process all incoming extensions ensuring all documents are completed accurately and have all proper signatures as required. Scan and upload the signed extensions to each applicable loan. File the appropriate maintenance request to be sure the system accurately reflects the approved extension and updated loan details.
• Process daily work from multiple sources and achieve required SLA’s.
• General knowledge of all aspects of account support including GL ledger, deceased, POA’s, BK’s or other special titled accounts.
• Detailed review all incoming affidavits from outside attorney to ensure all data is reflected accurately according to our system of record.
• Timely processing of incoming payments. Ensuring each payment is applied to the appropriate loan or GL reflecting the accurate payment date and amount.
• Responds to daily questions from internal and external partners/vendors.
• Retrieve department after-hours voicemail messages on a daily basis.
• Provide daily phone coverage during peak times or on an as needed basis.
• Maintain organization of vault or filing cabinets, delivering of mail, ordering of supplies, scanning and uploading of files.
• Placement of accounts/loan to outside agencies/attorneys, as indicated by recovery staff.

Research

• Maintain direct review and contact with all outside partners/vendors to determine overall performance of charge off loans via queue reporting or other mechanism.
• Investigates, researches and resolves discrepancies to ensure account records are in order for timely delivery of collections files to assigned attorney(s) and agencies.
• Respond or follow up with external partners/vendors through various forms of communication.
• Partner extensively with various departments both internally and externally to ensure accurate accounting or coding of charge off loans (i.e. such as Accounting, Loan Servicing, Consumer Lending, Card and ATM, Fraud, POS, DO, and Credit Console).
• Validate and handle all vendor reporting (I.e. Acknowledgment reports, dispute filings, CCCS filings, closed reports and payments)

Mentoring and Testing

• Assist in data base testing, review and participate in projects as assigned.
• Identify…