Field Service Technician

Field Service Technician (IQVIA Med Tech CFS)

Join to apply for the Field Service Technician role at IQVIA
. Our Med Tech Field Service Technician experiences a unique opportunity to respond to, evaluate and prioritize assigned service orders. The project team partners with the customer project team to deliver the goal of an on-time successful system implementation on site.

• Respond to, evaluate and prioritize assigned service orders for remediation needs, including hardware, software, networking, customer service and other technologies.
• Perform remediation on medication dispensing hospital units within a hospital setting.
• Provide quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner.
• Effectively document all steps taken to service the request in the appropriate tracking system.
• Handle problem recognition and escalating and/or collaborating to solve more complex issues to advanced team members or department management.
• Maintain personal parts inventory and actively resource needed parts from approved sources.
• Obtain and maintain proper vendor credentialing to service all customers in their respective coverage area.
• Set scheduled availability within BD systems so that notification of new work can be received. Work with Novasyte to make BD aware of time off requests for gap coverage and planning.
• Follow calibration protocol for all tools used to service BD equipment in a timely manner to maintain compliance through customer servicing.

• HS Diploma minimum is required or higher degree is preferred.
• Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
• Strong communication skills and ability to provide exceptional customer support.
• This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.

• Travel local and national is required to support customer needs.
• Respond to and arrive at customer sites within the service ticket’s Service Level Agreement.
• Must have an active driver license and a personal vehicle to use for job related assignments.
• Travel, and your time traveling is paid, as is mileage.

• Biomed/Printer Technician or any similar role where heavy lifting and consistent pushing/pulling/stooping/bending required.
• Retail or Hospital Pharmacy experience preferred.
• Prefer two or more years in the healthcare environment with technical (systems) involvement.
• Ability to work independently in customer settings with minimal supervision.

This position is eligible for our Medical Benefits.

A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete the healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date:
Measles, Mumps & Rubella vaccine;
Varicella (chicken pox) vaccine;
Negative Tuberculosis (TB) Test;
Tetanus, Diphtheria & Pertussis (Tdap) vaccine;
Hepatitis B vaccine;
Influenza vaccine (seasonal); and COVID-19 vaccine primary series. IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, client requirements may supersede these.

Please note:

Due to the nature of this role, it is not eligible for Visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.