Clinical Support Specalist

Clinical Support Specialist – Highland Hospital

Base Pay Range: $19.50/hr - $25.30/hr

Oversees and optimizes clinical and precepting scheduling for over 105 providers across eight suites and two outpatient sites. This position is responsible for managing vacation requests, maintaining call schedules, and ensuring effective operational workflows, and assists in training new employees. The Clinical Support Specialist generates reports to support operational initiatives, practice performance improvements, and scheduling optimization while adhering to Highland Health's ICARE values.

This role requires self‑direction, complex decision‑making, and collaborative support to ensure smooth operations and high‑quality care delivery.

• Liaison to Practice Administration, staff scheduling, and Cadence staff for HFM provider scheduling issues.
• Balance practice schedule factoring provider availability, suite loading, and staff availability.
• Data analysis and reporting to support operations and quality initiatives.
• Manage scheduling for provider and practice coverage for HFM.
• Cadence scheduling management for all HFM providers.
• Supports operational efforts for improved performance and new initiatives.

• Education:
  
  Associates degree preferred; formal classes in registration, scheduling, master scheduling.
• Experience:
  
  2–3 years in a professional office environment, preferably with Cadence and scheduling experience.
• Computer experience: knowledge of large practice operations, preferably in a residency‑training program; medical terminology; understanding of productivity standards and quality assurance activities.
• License/Certification:
  Preferred Notary.
• Skills:
  
  MS Word and Excel proficiency; excellent verbal and written communication;
  Cadence experience; touch typing ability.

Neonate through geriatric

Employment Status: Full‑time
Hours per Week: 40
Job Function: Health Care Provider

The Hospital is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.