Site Management Administrator

Job Title: Site Management Administrator

Department: Study Support

Location: Hybrid, Onsite

Location:

160 Elmgrove Park Rochester, NY

Hours Per Week: 40

Schedule: Monday – Friday, Days

The Site Management Administrator (SMA) is responsible for ensuring client satisfaction by providing exceptional service through a consistent customer‑centric approach, with a focus on precision delivery and flexibility to meet customer expectations. The SMA supports both the Project Team and Clinical Trials Investigator sites from study set‑up through to study close‑out, and all ongoing studies with tasks as needed and defined by the Project Team or ACM client.

• Supports the issue and QC of Alert notifications.
• Supports site day-to-day activities with answering incoming phone calls and emails, issuing on-demand patient reports and manages alert notifications as required by the study.
• Supports and performs set up duties for investigator sites at the start of a clinical trial, as well as supports site day to day activities with answering incoming phone calls and emails, issue on-demand patient reports.
• Provides web portal account login information and support for end users.
• Supports all subcontractor results and data entry into ACM LIMS database.
• Perform other duties as assigned

• Bachelor’s Degree in preferred in health care or a scientific concentration
• Experience from laboratory and/or highly regulated environments
• Proficiency with desktop publishing, word processing, and ACM LIS & LIMS systems and reporting tools
• Excellent verbal and written communication skills.
• Able to effectively influence others, work in a team environment, and to collaborate across lines of business and functions.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $22.00 - $24.00