Endoscopy Support Representative III

As a community, the University of Rochester is defined by a deep commitment to Meliora
- Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening:
Worker Subtype:
Regular Time Type:
Full time Scheduled Weekly

Hours:

40 Department: 500193 Medicine SMH Gastrointestinal

Work Shift:

UR
- Day (United States of America) Range: UR URCA 205 H Compensation Range: $20.30 - $27.41 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

The General Purpose provides a concise, high level overview of the role, level, and scope of responsibility consisting of 3-4 sentences. It provides a basic understanding of the job and a concise summary of why the job exists and how it makes an impact. Serves as the operational specialist for the Endoscopy Procedure Unit, functioning as the central communication and workflow resource at the nurses' station.

Coordinates daily procedural operations by managing patient flow, provider schedules, room utilization, patient readiness, and operational resources while supporting physicians, anesthesia providers, nursing staff, and ancillary departments. Anticipates workflow disruptions, prioritizes emergent procedural changes, and facilitates timely communication to ensure safe, efficient, and high-quality patient care. Through proactive coordination and operational oversight, ensures the efficient functioning of the Endoscopy Unit and maximizes patient throughput, resource utilization, and customer service.

Serves as the operational specialist and primary communication hub for the Endoscopy Procedure Unit, functioning as the central resource for physicians, anesthesia providers, nursing staff, registration, scheduling, transportation, and ancillary departments. Coordinates daily procedural operations by maintaining real-time awareness of patient flow, provider schedules, room utilization, staffing resources, and procedure progression. Collaborates with the Charge Nurse to maintain electronic patient tracking systems and manual downtime schedules, prioritizes emergent procedural changes, communicates operational updates, and ensures efficient coordination of patient care activities throughout the procedure unit.

Coordinates patient scheduling, procedural readiness, and operational planning by reviewing daily and future schedules for accuracy, verifying appointment times, procedure duration, room assignments, provider schedules, anesthesia resources, medication holds, patient preparation, and specialized equipment needs. Coordinates add-on and urgent procedures, proactively identifies scheduling conflicts, optimizes daily procedural flow, prepares patient labels, consent packets, nurse worksheets, and wristbands, and ensures all documentation is complete prior to patient arrival.

Coordinates multidisciplinary communication and patient throughput by triaging incoming telephone calls, communicating schedule changes, delays, cancellations, emergency procedures, and operational updates to physicians, anesthesia, nursing, registration, patients, and families. Monitors patient arrivals, follows up on late arrivals and cancellations, coordinates transportation requests, facilitates patient movement throughout the procedural continuum, and escalates operational concerns requiring leadership intervention. Coordinates operational resources and procedural support systems by maintaining Epic, Endo Soft, QGenda, and patient tracking systems, correcting registration and scheduling discrepancies, monitoring Bravo and Video Capsule Endoscopy (VCE) equipment availability, coordinating supply inventories, pharmacy stock distribution, pneumatic tube operations, departmental forms, and ensuring operational readiness of procedure rooms and support resources to minimize delays and maximize procedural efficiency.

Serves as a departmental workflow resource and…