District Service Manager- Rochester, NY

We anticipate the application window for this opening will close on - 12 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

CAREERS THAT CHANGE LIVES - POSITION

DESCRIPTION:

A DAY IN THE LIFE:

POSITION RESPONSIBILITIES:

Service Leadership

• Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short- and long-term business objectives especially related to service activities and programs.

• Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.

• Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers.

• Lead and drive changes focused on service burden reduction and new service models.

• Work with regional and district leadership to align resources based on business priorities and appropriate service demands.

CVG

• Partner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals.

• Drive cross BU support for key CVG programs/needs.

• Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion-related activities in  and completion of other stated deliverables.

People Management

• Manages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.

• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.

• Assist employees with individual development planning.

• Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.

Business Operations

• Business Discipline:
  Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training

• Ensure efficient, effective use of inventory, expenses and assets

• Apply Customer Focused Quality Concepts

MUST HAVE
- BASIC QUALIFICATIONS:

• Bachelor's Degree

• 5 years of successful professional experience with 3 years of successful clinical experience

NICE TO HAVE - DESIRED/

PREFERRED QUALIFICATIONS:

• Medtronic experience in role that interacts with CVG field organization

• Knowledge of local cardiac customer base

• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups

• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry

• Training and experience with Lean Sigma principles

• Demonstrated business acumen

• Experience in a healthcare related discipline

• Ability to learn and understand technical aspects of business

• Ability to manage, coach and develop managers and employees

• Capable of critical/strategic thinking; ability to execute strategy

PHYSICAL

JOB REQUIREMENTS:

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to…