Supervisory Medical Support Assistant

This position serves as a Supervisory Medical Support Assistant (PACT) supporting the Medical - VA Care Lines across VA Finger Lakes Healthcare System. This position will be stationed at the Rochester Outpatient Clinic and is under the supervision of the Scheduling Section Chief.

This position serves as a Supervisory Medical Support Assistant (PACT) supporting the Medical - VA Care Lines across VA Finger Lakes Healthcare System. This position will be stationed at the Rochester Outpatient Clinic and is under the supervision of the Scheduling Section Chief.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

• United States Citizenship:
  Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience
• None
• Education
• High school diploma
  - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None
• Foreign Education
• To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• Physical Requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Grade Determinations:
  In addition to the basic requirements for employment - candidates must meet the following grade-determining criteria for placement at grade levels specified
• Supervisory Medical Support Assistant (Advanced) - GS-08 Experience
• One year of creditable experience equivalent to the next lower grade (GS-07)
• Qualifying experience includes but is not limited to: assigning and evaluating the work of subordinate MSA staff
• resolving complex problems to ensure patient services are met
• evaluating new products - equipment - and systems to make recommendations for improved clinic operations
• identifying educational or training needs
• making final decisions on hiring selections
• evaluating performance - and taking disciplinary action when necessary
• Knowledge
  - Skills - and Abilities (KSAs)
• In addition to the experience above - the candidate must demonstrate the following KSAs:
  Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings - orientations - staff development - and training in a patient support setting
• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• Creditable Experience
• To be creditable - the experience must have required the use of knowledge - skills - and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting
• Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting
• Part-Time Experience
• Part-time experience is creditable according to its relationship to a full-time workweek
• For example - an individual employed 20 hours per week - or on a half-time basis - would receive credit for 1 full-time workweek for each 2 weeks of service Quality of Experience
• Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filled
• For all assignments above the full performance…