Maître d'hotel Hospitality Coordinator, Yoshoku - Waldorf Astoria

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Maître d'hotel Hospitality Coordinator, Yoshoku - Waldorf Astoria New York

The Waldorf Astoria - New York, 301 Park Avenue, New York 10022

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Maître d'hotel Hospitality Coordinator – Yoshoku to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests an exceptional environment and personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers. The property features 375 rooms, 375 Private Residences, 40,000 square feet of event space, a holistic spa and wellness programming, and a celebrity chef partnership.

Our Yoshoku seeks a Maître d'hotel Hospitality Coordinator who will be the first and last impression of an extraordinary dining experience. This role requires an individual with a warm and engaging presence, a keen eye for detail, and a passion for Forbes 5-Star hospitality.

As a Maître d'hotel Hospitality Coordinator, you will be responsible for welcoming guests and curating their dining experience in alignment with our pursuit of Forbes 5-Star standards. Specifically, you will:

• Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience.
• Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey.
• Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience.
• Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences.
• Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate.
• Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made.
• Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression.
• Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence.

Rate of pay: $36.50 - $38.00, based on applicable and specialized experience.

We are seeking a Maître d'hotel Hospitality Coordinator who is passionate about delivering world‑class, anticipatory service in a refined dining environment. The ideal candidate thrives in a luxury setting, understands the importance of genuine guest engagement, and takes pride in creating seamless, personalized experiences.

• Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed.
• A polished and professional demeanor, with a passion for hospitality and guest name recognition.
• Ability to multitask and remain composed in a fast‑paced, high‑touch environment while maintaining a gracious presence.
• Prior experience in a fine dining, luxury, Forbes 5‑Star, or Michelin‑starred restaurant is preferred.
• Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.