Maître d'hotel Hospitality Coordinator, Peacock Alley - Waldorf Astoria

Maître d'hotel Hospitality Coordinator – Peacock Alley

Work Locations: Waldorf Astoria – New York, 301 Park Avenue, New York, 10022

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Maître d'hotel Hospitality Coordinator – Peacock Alley to usher in a new era of luxury that embodies the spirit of New York City.

As the first and last impression of an extraordinary dining experience, this role requires a warm, engaging presence, a keen eye for detail, and a passion for Forbes 5‑Star hospitality. You will set the tone for guests’ journeys, ensuring a seamless and personalized arrival, dining, and departure experience.

• Ensure a gracious, warm welcome for each guest, using guest names whenever possible to create a personalized experience.
• Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey.
• Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience.
• Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences.
• Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate.
• Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made.
• Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression.
• Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence.

The rate of pay for this role is $36.50 - $38.00 and is based on applicable and specialized experience.

• Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed.
• A polished and professional demeanor, with a passion for hospitality and guest name recognition.
• Ability to multitask and remain composed in a fast‑paced, high‑touch environment while maintaining a gracious presence.
• Prior experience in a fine dining, luxury, Forbes 5‑Star, or Michelin‑starred restaurant is preferred.
• Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.