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Guest Experience Lead - Nights & Weekends

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: Hertz
Full Time position
Listed on 2026-10-06
Job specializations:
  • Hospitality / Hotel / Catering
    Event Management & Planning
  • Customer Service/HelpDesk
    Event Management & Planning
Salary/Wage Range or Industry Benchmark: 21000 - 28000 USD Yearly USD 21000.00 28000.00 YEAR
Job Description & How to Apply Below
Location: City of Rochester

Hertz is seeking a Customer Service Associate to deliver exceptional service and drive guest satisfaction. You will be the primary contact for resolving issues at the counter with hospitality and professionalism, while supporting the management team with NPS initiatives and staff coaching.

The role emphasizes first-contact resolution, guest experience, and adherence to corporate policies, with nights and weekends as part of the schedule. Prior rental-car exposure is a plus.

For the Guest Experience Lead
- Nights & Weekends position at Hertz, we are reviewing applications now.

Consider building your career as a Guest Experience Lead
- Nights & Weekends at Hertz.

The Guest Experience Lead
- Nights & Weekends position in the Management & Operations, Sales field is open for applications.

We have an opening for a Guest Experience Lead
- Nights & Weekends in City of Rochester, NY, United States within Management & Operations, Sales.

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