Human Resources Generalist

East House is a dedicated non‑profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long‑term recovery.

The Human Resource Generalist serves as a trusted partner and support to managers, leaders and employees across the organization, providing both transactional HR services and consultative guidance. This role performs a broad range of HR functions including (but not limited to) recruitment, onboarding, HR data management, general employee relations, performance management support, and benefits administration.

The HR Generalist works closely with leadership to implement HR practices that align with organizational goals, strengthen employee engagement, support workforce stability, and ensure compliance within a highly regulated, mission‑driven environment.

• Accurately document and process all employee data to include applicant tracking, onboarding, employee pay, benefits, learning & development and training, and status changes in databases and systems with integrity, and confidentiality.
• Prepare HR‑related reports for management and leadership per established processes and ad hoc reports as needed.
• Monitor key HR metrics, including time‑to‑fill positions, turnover, retention, and employee satisfaction, to identify trends and recommend improvements; other HR metrics may be added.
• Maintain the HR section of the intranet, ensuring policies, procedures, and forms meet agency standards.
• Create and update HR forms as needed to support organizational operations.
• Respond promptly to routine HR inquiries.

• Ensures compliance with federal, state, local employment laws and regulations, including but not limited to regulations that cover employee leave, wage and hour, employee benefits, accommodations, and employee job protections and rights.
• Maintains and updates HR policies, procedures, and employee handbooks.
• Ensures that employee records are properly maintained and record‑keeping follows regulatory and organizational requirements.
• Coordinates with IT and Facilities changes to employees’ access.

• Administers benefits administration, including health insurance, retirement plans, and other employee benefits.
• Acts as a liaison between employees and benefit providers, handling inquiries and troubleshooting any issues.
• Develops and disseminates benefit orientation and other informational materials promoting benefit programs including open enrollment.
• Helps with the annual open enrollment process and is responsible for ensuring timely submission of all benefit paperwork.
• Coordinates with leave administration including, but not limited to FLMA, Disability, PFL, etc.

• Assists in promoting a positive, inclusive, and supportive workplace culture aligned with East House mission, values, and organizational well‑being.
• Serves as a point of contact for employees and managers regarding HR‑related policies and procedures, providing guidance and resolving employee relations matters in a timely manner.
• Works with leadership to address employee concerns, support conflict resolution, and recommend corrective action as appropriate and within established policies and guidelines.
• Assists with employee retention initiatives, engagement activities, and recognition efforts.
• Conducts employee stay and exit interviews, analyze themes and trends, and provide feedback to HR leadership to support continuous improvement, retention strategies, and organizational effectiveness.

• Partners with and supports hiring managers to identify staffing needs and ensure a smooth, efficient hiring process.
• Perform full‑cycle recruitment, including job postings, screenings, interviews, offers, background checks, and onboarding.
• Complete risk and safety reviews as required.
• Facilitates new employee onboarding to…