Employee Relations Specialist

• Pay or shift range: $65,000 USD to $75,000 USD
  The listed salary range reflects the budgeted compensation for this position. Final offers may vary based on factors such as the candidate’s experience, education, qualifications, and other job-related considerations.

Lifetime Assistance – Employee Relations Specialist
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Employee Relations Specialist
Location: Rochester, NY 14624
Department: Human Resources (HR), Employee Relations
Reports To: Director of Employee Relations
Employment Type: Full-Time, Exempt
Salary Range: $65,000 - $75,000/year

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training &
  
  Coaching:
  
  Receive hands‑on onboarding with a Success Coach, immersive learning, e‑learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission‑driven team that values every person — both those we support and our employees alike.

Your

Core Responsibilities:

Employee Relations & Employee Support

• Serve as an initial point of contact for employee concerns, complaints, and workplace issues.
• Respond to employee and supervisor inquiries with professionalism, compassion, and sound judgment.
• Conduct intake conversations, gather relevant facts, and accurately document employee relations matters.
• Promote a respectful, inclusive, and supportive workplace culture.
• Build rapport and maintain effective working relationships with employees and leaders throughout the agency.

Policy Guidance & Corrective Action

• Provide interpretation and guidance regarding HR policies and applicable employment regulations.
• Review written warnings, corrective actions, and termination notices for consistency and compliance.
• Guide supervisors through disciplinary processes, documentation expectations, and policy requirements.
• Support leaders with coaching, policy education, and scripting for difficult or sensitive employee conversations.
• Help promote consistent application of employee relations practices across the agency.

Case Management & Risk Escalation

• Maintain organized, accurate, timely, and confidential employee relations case documentation.
• Recognize higher‑risk employee relations matters and appropriately elevate concerns involving harassment, discrimination, retaliation, or other significant workplace issues to Employee Relations leadership.
• Maintain the highest standards of confidentiality when handling sensitive employee and organizational information.
• Support accurate tracking and follow‑up of employee relations matters.

Offboarding & Employee Records

• Support and manage employee offboarding processes.
• Track voluntary resignations and maintain accurate related documentation.
• Maintain the Employee Relations master tracker and other applicable records.
• Review and appropriately file employee relations documentation, including corrective actions and termination notices.

Leadership & Organizational Support

• Partner with supervisors and leaders to provide practical employee relations guidance and support.
• Help leaders prepare for challenging conversations and address…