Computer Support Assistant

Computer Support Assistant
- Greece Central School District

Salary: $40,000/year minimum

Bargaining Unit: GUSS Contract

Report Times: 7:00 am - 3:30 pm

Daily

Hours:

7.5

Work Year: 12 Month

Supervisor: Director of Technology

• Graduation from high school or equivalency diploma, AND EITHER:
• One (1) year paid full‑time or equivalent part‑time experience providing computer support to users, diagnosing and resolving software/hardware problems, or training users.
• Successful completion of nine (9) college semester credit hours in a computer science or information technology field.
• Possession of a CompTIA A+, Microsoft Office Specialist, or Google IT Support Professional Certification.
• An equivalent combination of education or experience as defined by limits of (a)–(c).
• Applicants qualifying under sections (b) or (c) must submit a copy of their transcript or certificate at time of application.

Must possess a valid New York State motor vehicle license or demonstrate ability to meet transportation needs of the job.

• CompTIA A+ certification.
• Experience supporting Google Products (Google Classroom, Docs, Sheets, Slides, etc.).
• Experience supporting large enterprise applications like Class Link, Frontline, Safe Schools, and Infinite Campus.
• Experience imaging/maintaining computer systems on Microsoft Windows, Chrome OS, and Apple iOS.
• Punctual, organized, meticulous, and willing to document resolutions.
• Flexible, analytical, enthusiastic problem solver willing to be mentored.

• Respond to routine and emergency needs from staff, teachers, parents, students, and community members via phone, email, and in person.
• Answer questions about computer hardware and software in a friendly, understandable manner.
• Participate in the helpdesk schedule rotation.
• Arrive on time when onsite support is required, providing friendly, non‑intrusive assistance.
• Investigate and troubleshoot reported problems, diagnosing quickly and accurately.
• Provide timely feedback and documentation of solutions (e.g., ticket notes, calls, on‑site visits).
• Provide training on computer equipment and software when required.
• Perform routine tasks: imaging and installing new hardware; installing and configuring software; applying updates; repairing and updating systems using documentation or approved diagnostics.
• Run and manage computer cables and cords (Power, USB, HDMI, etc.) keeping them neat.
• Diagnose, test, and clean used equipment for redeployment.
• All other duties as assigned.

Name: Rose Mammen
Title: Director of Information Technology
Email: rose.mammen

Employee Screening: All new employees must be fingerprinted and cleared for employment through NYSED before employment begins.

EEO Statement: The Greece Central School District does not discriminate on the basis of sex, race, color, religion, national origin, political affiliation, sexual orientation, marital status, ancestry, age, disability, or any other status protected by law.