Principal, IT Business Analysis

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Harris Technologies

Rochester, NY

An IT Business Relationship Manager (BRM) for the TCOM Sector within the CS Segment is a dynamic role. They act as the strategic interface between the IT organization and the business. They are a strong influential leader responsible for deep connections within the business to ensure opportunities and issues are identified and fixed quickly, as well as a partner to ensure IT considerations are included in bids and proposals and other business plans.

The BRM is also responsible for maintaining a strong relationship with the IT Service and sub‑service owners to ensure they understand the strategic plans for each area and identify areas of impact to our business. The IT BRM provides highly valued strategic consulting level support and guidance through key IT initiatives. They communicate decisions, priorities and relevant project information to appropriate cross‑functional staff regarding business unit requests and projects, and proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.

Versatility and leadership are key in this role, as you will frequently tackle new and challenging problems that require a proactive and adaptable approach to find effective solutions.

• Act as the liaison between IT senior leadership and sector business leadership across Operations, Manufacturing, Supply Chain, Finance, Real Estate, Engineering, etc.
• Facilitate IT service delivery and escalations for business‑critical services.
• Prioritize business requirements for the annual SGP and AOP.
• Coordinate and communicate planned major changes.
• Attend critical sector reviews to ensure IT inclusion in bids and business enablement.
• Be engaged and aware of new business wins and IT components.
• Engage in Segment Joint Strategic Planning for IT enablement.
• Work with IT service and sub‑service owners to prioritize IT capabilities and collaboration solutions that enable the business.
• Oversee successful completion of the Segment and IT‑sponsored IT initiatives.
• Conduct monthly finance reviews: allocations and passthrough forecast/allocations.
• Provide roadmap direction and follow‑through leadership on IT strategy implementation to the business, creating a trusted strategic partner relationship.
• Measure and monitor service delivery performance.
• Surface and advocate for improvement of IT service delivery challenges (E3 & Kaizen events).
• Analyze emerging technologies and partner with the business and technology teams to incorporate new trends into an effective Segment technology strategy.
• Share business IT needs, issues, challenges and improvement opportunities with the IT service provider and implement performance improvement plans (as needed) to restore performance levels to a healthy state.

• Bachelor’s degree with minimum 12 years of relevant experience, or graduate degree with a minimum of 10 years of relevant experience. In lieu of a degree, a minimum of 16 years of relevant experience is required.

• Current or active TS/SCI security clearance or the ability to obtain one.
• Exceptional analytical and problem‑solving abilities.
• Project Management certification or experience.
• Experience with ITSM tools (Service Now, Jira, ALM).
• Executive presence to partner with leaders at all levels.
• Experience in the aerospace & defense industry preferred.
• Cross‑functional IT knowledge and experience (infrastructure, apps, security, etc.).
• Self‑directed, versatile, and able to prioritize multiple competing priorities and deliverables.
• Excellent communication, mentoring, and leadership skills.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C., Denver, or NYC areas is $137,000‑$254,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $119,000‑$221,000. This is not a guarantee of compensation;…