Field Service Technician

Overview

Automation/Field Service Engineer, Rochester, New York – BD

BD is one of the largest global medical technology companies in the world. The role focuses on providing technical expertise and on-site support for BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

Automation Service Engineers are responsible for providing technical expertise and owning the success of the relationship with an assigned set of customers to meet customer and BD goals. The engineer identifies, evaluates, resolves or escalates customer issues, and acts as a customer advocate back into the BD organization.

• Onsite support for installation and service of sophisticated diagnostic laboratory automation instrumentation with minimal supervision; respond to emergency customer requests via dispatch and perform work in accordance with ISO and GMP standards.
• Diagnose hardware/software issues using problem-solving techniques; implement corrective actions and complete system repairs.
• Upgrade systems to enable compatible software on all computers.
• Work independently using schematics, diagrams, service manuals, and other technical documentation.
• Contribute to maintenance and implementation of service documentation; provide feedback to improve documentation efficiency in the lab automation field service organization.
• Complete service documentation in accordance with GMP requirements as required.
• Report and document all customer complaints in appropriate systems for resolution and investigation.
• Manage trunk stock inventory within limits of the Recommended Spare Parts Inventory list.
• Maintain calibrated test equipment and tools with current calibration dates.
• Provide on-call support per published schedules or on short notice as required by business needs.
• Work shift:
  
  10 AM – 7 PM.

• Associate Degree in a technical field with 3–5 years of Electrical/Electronics/Informatics/Mechatronics/Biomedical experience.
• Strong understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking and operating systems; ability to coordinate software upgrades with IT and lab leadership.
• Understanding of basic computer security concepts and standard processes.
• Proficient in software installations and upgrades.
• Valid state-issued driver’s license with at least 3 years of driving history and ability to meet BD’s auto safety standards.
• Flexibility to work variable hours and travel to various US customer locations; on-call availability as needed; travel up to 50% outside home geographic area.
• Must be able to lift up to 30 lbs frequently and up to 70 lbs infrequently; capable of standing, bending and stooping for extended periods; able to push/pull up to 100 lbs; adherence to PPE standards.

• Must be able to lift up to 30 lbs frequently and up to 70 lbs infrequently
• Must be able to stand, bend and stoop for extended periods
• Must be able to push/pull materials up to 100 lbs
• Comply with all PPE standards/guidelines required by company policy

Additional notes:
On-site collaboration is prioritized; remote or field-based roles will have different workplace arrangements as indicated in the job posting. Some roles may require proof of vaccination against COVID-19 where permitted by law; accommodations will be considered per policy.

BD values your opinions and contributions, encourages authentic self-expression, and supports growth. BD aims to help you learn, grow, and thrive while contributing to the future of health.

Learn more at BD careers. Becton, Dickinson and Company is an Equal Opportunity Employer and evaluates applicants without regard to legally protected characteristics.