Program Manager

The Program Manager, IT Delivery is a leadership role responsible for overseeing the successful delivery of IT projects and programs. This role utilizes project management standards, frameworks, and methodologies to coordinate the delivery teams that build out capabilities and enhancements that support business strategies & objectives.

• Support the definition and implementation of strategies to enhance the efficiency, quality, and reliability of IT project delivery
• Support cross-functional teams, drive process improvements, and ensure alignment with business objectives
• Establish and maintain robust project governance frameworks, tools, and templates to ensure projects are delivered on time, within budget, and to the required quality standards
• Develop and track key performance indicators (KPIs) to measure delivery excellence and report progress to senior leadership
• Communicate delivery progress, risks, and issues to stakeholders, ensuring transparency and effective decision-making
• Facilitate the project review process to evaluate, select, and prioritize project requests across the organization that will accelerate strategic initiatives and ensure alignment with executive management
• Manage relationships with external resourcing vendors, ensuring alignment with delivery resourcing goals and standards
• Support the end-to-end delivery of complex IT projects and programs, ensuring alignment with business goals, timelines, budgets, and quality standards
• Drive continuous improvement in IT delivery processes and methodologies
• Onboard, lead, coach, and develop a high-performing team of IT project managers. Foster a culture of accountability and continuous learning
• Identify opportunities to enhance IT delivery practices through automation, technology improvements, and best practices
• Support the design and implementation of appropriate internal controls around application change management, as it relates to the role of IT Project Management, to maintain SOX compliance

• Demonstrated experience managing multiple IT projects
• Excellent leadership, communication, and stakeholder management skills
• Proven ability to work cross-functionally and influence at senior levels
• Strong analytical, problem-solving, and process improvement skills
• Support ramp-up and ramp-down of contingent resources required to deliver upon approved projects
• Excellent communication and interpersonal skills to effectively collaborate with technical and non-technical teams, both in-person and remotely; strong presentation skills
• Strong leadership skills to guide and motivate teams, manage projects, and drive strategic initiatives

• Bachelor’s degree in business or IT-related field
• Advanced degree in business or IT-related field or relevant project management certification(s) (PMP, CSM, etc…) preferred
• Minimum 5 years of progressive experience in IT program delivery