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SCRUM Master I​/II​/III

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: Excellus BCBS
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    Scrum Master, Systems Analyst
Job Description & How to Apply Below
Location: City of Rochester

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The SCRUM Master improves the team & customer experience by leveraging Agile delivery techniques. This position is responsible for the continuation of Agile Scrum growth throughout the organization, utilizing the processes and tools that have been established during the Agile transformation to date. This position ensures existing and new Agile Scrum processes and workflows maintain a high level of performance while continuously reviewing and refining those processes.

This role supports and grows an Agile culture throughout the Enterprise.

Essential Responsibilities/Accountabilities
  • Acts as a Scrum Master for one or more delivery teams facilitating all the SCRUM ceremonies including Sprint Planning, Daily Standup, Sprint Demonstration and Sprint Retrospective.
  • Partners and leads their team(s) by influence.
  • Provides mentorship to guide teams in the Agile Scrum methodology, providing team members with feedback and means of improvement, catalyzing organizational growth and answering questions.
  • Trains new team members and TPOs on the current Enterprise Software Development Lifecycle.
  • Works with the TPO and team to construct the product and sprint backlog.
  • Facilitates the closure of gaps between sprint plan commitments and actual completed work.
  • Teaches new team members how to read and consume Test Specifications and Requirements written in Gherkin format.
  • Ensures all decisions are promptly made during the sprint.
  • Must be assertive about adherence to the eSDLC process, Agile Scrum practice and enthusiastic about Agile methodologies and their benefits.
  • Provides guidance and ensures adherence to standard Agile Scrum processes for data collection, documentation, and reporting.
  • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
  • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
  • Regular and reliable attendance is expected and required.
  • Performs other functions as assigned by management.
Key Metrics
  • Maximize Quality
    • Contains bugs within the team’s iteration and drives leakage to as close to 0% as possible.
  • Maximize Delivery
    • Drives team’s actuals to within 10% of estimates through proper inspection and adaption techniques.
    • Drives team’s percent increase in velocity year-over-year by a minimum of 5% per year through proper inspection and adaption techniques.
    • Ensures the team creates the necessary essential templates for each feature, including low-level designs, 100% of the time in adherence to the eSDLC.
  • Enhanced Predictability
    • Drives the team’s percent of sprint plan commitments over the course of a release to 100% through proper inspection and adaptation techniques.
  • Control Risk
    • Drives the number of open issues (impediments) that could delay one or more teams to as close to 0 as possible.
  • Ensure Transparency
    • Ensures key inputs (Definition of Ready) are filled in and key outputs (Definition of Done) are communicated effectively at appropriate levels (team, management, business partners, etc.) within the commensurate time frames.
Level II (in Addition To Level I Essential Responsibilities/accountabilities)

The Level II leads a multi‑team release to completion. This position provides mentorship, facilitation, and coaching for all Scrum Masters across a product. The position facilitates all Scrum Masters and TPOs to complete an integrated, cross‑team project plan and executes that plan through Sprints. The Level II facilitates the cross‑coordination of dependencies, integration points and cross‑team deliveries to ensure that a single, integrated product is being delivered at each Sprint.

Additionally, this position facilitates the removal of cross‑team barriers and impediments to ensure an on‑time product release.

  • Provides education for employees at all levels, including senior management, on Agile principles, best practices and the eSDLC.
  • Provides training sessions as necessary utilizing sanctioned training…
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