Business Systems Administrator

Job Summary

This position is responsible for ensuring that RIT Certified's technology platforms and data insights work together to drive growth, efficiency, and impact. The Business Systems Administrator manages the configuration, integration, and optimization of core platforms including Brightspace (LMS), Modern Campus (SIS), and Element
451 (CRM). The role also supports the translation of data into insights that inform student learning, enrollment, business development, marketing, and operations.

As both a systems administrator and a data specialist, the Business Systems Administrator ensures that platforms are secure, reliable, and scalable, while also developing the dashboards, metrics, and analysis needed for evidence-based decisions. Through strong collaboration across teams, this role connects technical expertise to organizational priorities, helping RIT Certified deliver operational excellence, drive revenue growth, and expand innovative learning models in collaboration with employer and academic partners.

• Determine and execute the strategy for configuring, maintaining, and optimizing RIT Certified's core systems, with primary responsibility for Brightspace (LMS), Modern Campus (SIS), and Element
  451 (CRM).
• Design and implement workflows and processes in alignment with RIT Certified's strategy and goals. Manage daily system operations including workflows, data imports and exports, user accounts, permissions, reporting, and platform integrations.
• Monitor system performance and troubleshoot technical issues to ensure platforms remain secure, stable, and fully functional. Independently diagnose system issues and develop solutions.
• Coordinate and perform regular system updates, testing, and maintenance activities such as backups, version control, and security checks. Determine update schedules, testing procedures, and integration strategies in coordination with internal teams and ITS. Design and manage the implementation of new systems and integrations.
• Design, implement and support integration strategy and efforts across systems and tools to ensure seamless data flow between learning, student, and marketing platforms.
• Document configurations, processes, and user support materials to promote consistency and knowledge sharing.
• Stay up to date on platform releases, features, and best practices, and recommend configuration changes or enhancements that improve efficiency and user experience.
• Serve as the primary point of contact for technical support, vendor communication, and issue resolution.
• Ensure systems are intuitive, accessible, and aligned with the needs of learners, employers, and staff.

• Collect, organize, and maintain data to support reporting needs across learning, enrollment, marketing, and operations.
• Oversee automated data validation and quality processes to ensure data accuracy and completeness across connected systems.
• Generate regular reports and dashboards to help teams track key metrics and outcomes.
• Produce data visualizations that make information clear and easy to understand.
• Support data imports, exports, and integration between platforms.
• Develop quality assurance checks and identify issues requiring correction.
• Follow established data management processes and recommend improvements to data management workflows.
• Respond to data requests from team members and provide information in a timely and accurate way.
• Contribute to team efforts to make data more accessible and useful for everyday decision-making.

• Serve as the primary IT contact for RIT Certified, ensuring all software, hardware, and systems effectively support day-to-day operations and long-term goals. Determine solutions aligned with RIT Certified priorities.
• Recommend integration approaches and technical strategies to ensure alignment with university systems, policies and standards.
• Manage software and hardware assets, licenses, and access, ensuring reliability, data integrity, and responsible use.
• Actively observe how internal teams and external partners use technology to identify pain points, inefficiencies, and opportunities for…