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Epicor Operations Consultant

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: ComTec Solutions
Full Time position
Listed on 2026-01-06
Job specializations:
  • IT/Tech
    Technical Support, IT Consultant
Job Description & How to Apply Below
Location: City of Rochester

3 days ago Be among the first 25 applicants

At Com Tec we conduct our day-to-day business around 4 Simple Core Values:

  • Dedicated to our Employees
  • Passionate about the Customer
  • Do the Right Thing
  • Fire in the Belly

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...

JOB SUMMARY

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

DIRECT REPORTS

None

ESSENTIAL FUNCTIONS
  • Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training
  • Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
  • Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
  • Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
  • Assist with generating quote specifications and proposal generation
  • Ability to adhere to project timelines and meet Service Level Agreement goals
  • Provide support for clients in a help desk capacity and assist in troubleshooting application questions
  • Provide on-site training and consulting for clients if necessary
ADDITIONAL RESPONSIBILITIES
  • Maintain daily timesheet and expense report entries and submit them accurately and timely
  • Other duties as required

Compensation details: Yearly Salary

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • IT Services and IT Consulting
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