Incident Management Specialist

Incident Management Specialist

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

The Incident Management Specialist (IMS) will work in collaboration with the Director of Quality Assurance (Director of QA), the Quality Assurance team (QA team) and Programs to manage the development, implementation, and review of incident management frameworks to ensure the facilitation of best practice across all parts of the organization. The focus will be on establishing and improving systems and processes to monitor and reduce the incidence of adverse events and enhance client and staff safety.

Responsibilities

Incident Management

• Shares responsibility with the QA team to investigate incidents for all licensed and unlicensed programs.
• Manages the lifecycle of the incident process from open to closure in the internal reporting system.
• Supports programs with incident management oversight, guidance, and consultation.
• Delegates incidents to QA team for triage and follow-up. Supports the QA team and programs with incident management oversight, guidance, and consultation through facilitation of QA Incident follow-up meeting.
• Coordinate agency interaction with the Justice Center, OASAS and OMH relative to significant incidents including allegations of abuse and neglect. Provides all requested documentation to the state oversight agency.
• Reviews and follows up on all incidents occurring in licensed and unlicensed programs. Follow-up can include phone or e-mail inquiries, technical assistance, investigation reviews, on- site investigations and site visits.
• Provides oversight and technical assistance through the process for reviewing sentinel events (unexpected occurrences involving death or serious physical injury, or risk thereof). IMS will review and track root cause analyses and associated corrective action plans.
• Participates/conducts special Investigations that are exceptionally serious incidents to determine and mitigate the underlying systemic causal factors associated with the adverse event.
• Shares on-call responsibilities with Director of QA for triaging and investigating exceptionally serious incidents that occur within the organization.
• Assists in the development, implementation, revision, and review of all organizational policies related to incident management and safety.
• Participates and assists in other projects as required in the delivery of functions of Quality, Safety, and Incident Management.

Data Management

• Ensures day-to-day operations of the incident reporting system and transmission of data and reports to the appropriate regulatory or state oversight agency (Justice Center, OMH, OASAS, DOH, Health Homes, and County). This includes moving the incident through various stages of the internal process and entering and monitoring investigation information within state oversight agency databases (NIMRS, WISR, AARM reporting as examples).
• Assists in the preparation and analysis of data for quality, incident management and compliance purposes for key organizational and governance committees. This will include:
• Identification and review of incident patterns and trends.
• Monitoring of incident management practices and developing proactive strategies for risk reduction, error prevention and performance improvement.
• Manages and facilitates…