Data Center Operations Technician

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Skills:

1. Change Control - Candidate should have experience managing modifications to a data center's physical infrastructure, focusing on minimizing disruptions and ensuring smooth operations.

2. Production Control - Candidate should have experience with the operational management of a data center's infra, focusing on ensuring optimal performance.

3. Cabling/Rack/Stack - Candidate should have ability to run cable, rack and stack and lift over 40 lbs.

Description

The Data Center Services Technician provides leadership and oversees operational services during shifts. The Data Center Services Technician is responsible for leading and mentoring others in troubleshooting and resolving issues across the enterprise. The Data Center Services Technician IV is also responsible for production control, such as change management, asset management and service automation. The Data Center Services Technician IV maintains a focus on high-end IT support for Data Center and user systems, involving complex, technical inquiries and physical installation methods using expert skills and knowledge.

DC Operations/Service Desk:

+ Serves as the technical lead, coach and motivator, exhibiting total systems knowledge.

+ Provides technical leadership and direction for the team during emergencies, unplanned events and maintenances.

+ Provides second and third level server administration.

+ Provides expert level technical support related to unique Data Center systems and complex IT systems across the enterprise.

+ Conducts routine debriefings with Data Center Services Managers and ensures shift turn-over is accurate, detailed and occurs seamlessly.

DC Infrastructure Services:

+ Expert knowledge and skills in structured cabling installations, including fiber splicing and copper terminations.

+ Expert knowledge of physical hardware installations per well-defined installation methods.

+ Demonstrates knowledge in structured cabling test instruments.

+ Has a general understanding of division 17 and 27 and ASHRAE standards.

+ Has a general understanding of Data Center management tools such as Building Automation Systems, Computational Fluid Dynamics Models and CMDB

Asset Management Systems.

+ Advanced knowledge of CCTV and card access systems.

+ Advanced knowledge of KVM remote access systems.

+ Acts as a lead project manager/designer for Data Center projects, installs and activities.

+ Develops project timelines and milestones with general guidance; communicates with appropriate user base, sets priorities and manages progression of project implementation tasks as assigned.

+ Manages inventory, supplies, critical spares and Data Center assets.

Production Control/Change Management:

+ Expert knowledge in automation tools.

+ Expert knowledge to create schedule and update automation tasks and assist customers in identifying there automation needs.

+ Advanced knowledge of manual file transfers.

+ Manager user access to secure FTP sites.

+ Manage Change Control meetings (CAB&CCB).

Responsibilities:

+ Manage Change control forms and process.

+ Manage Change Control calendar.

+ Ensure changes are well defined, understood, approved and completed.

+ Coordinates technical day-to-day team member assignments with the Data Center Services Manager.

+ Uses independent judgment and reasoning in decision making when faced with unique customer situations.

+ May facilitate weekly team meetings.

+ Assists with distribution of emergency communications directed to executives and other affected users; coordinates technical teams and provides meaningful updates to management and leaders.

+ Demonstrates an ability to assess and interpret information from records and logs to analyze trends and develop an appropriate solution/approach such as scripts to automate processes to…