Technical Support Manager - Support Lead
Listed on 2026-10-06
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IT/Tech
IT Support, Technical Support
Location: City of Rochester
Quality Vision International in Rochester, NY seeks a Technical Support Manager to lead the internal support function and oversee documentation. You will drive remote troubleshooting, triage, and escalation while collaborating with engineering, optics, and product teams to improve responses and knowledge base quality.
The role emphasizes first-contact resolution, scalable knowledge, and process improvements, with a strong focus on metrics and customer satisfaction.
For the Technical Support Manager
- Inside Support Lead position at OGP – Optical Gaging Products, we are reviewing applications now.
This posting is for the Technical Support Manager
- Inside Support Lead role at OGP – Optical Gaging Products, based in City of Rochester, NY, United States.
We are looking to fill the Technical Support Manager
- Inside Support Lead position at OGP – Optical Gaging Products in City of Rochester, NY, United States.
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