Systems Administrator - IT & Managed Services; Rochester, NY

Position Title: Systems Administrator - IT & Managed Services
Location: East Rochester, NY
Employment Type: Exempt, Salaried, Full-Time
Salary Range: $65,000-$80,000
Position Summary
Fusion Digital is seeking a Systems Administrator - IT & Managed Services to join our growing IT practice. This position will focus primarily on the systems, cloud, endpoint, identity, and managed services side of IT infrastructure.
The Systems Administrator will provide Level 1 and Level 2 technical support and systems administration for managed services clients, with a strong emphasis on Microsoft technologies including Microsoft 365, Entra , Intune, Azure, Windows endpoints, and Windows Server environments.
The ideal candidate will have a strong systems foundation, enjoy troubleshooting across different technologies, and be comfortable working directly with clients. A solid understanding of networking fundamentals is important, although advanced network architecture, design, and complex network engineering are supported by Fusion’s dedicated Network Engineering resources.
This position will also serve as a key internal technology resource for Fusion Digital, learning our core business software platforms and becoming an internal subject matter expert for their administration, support, integrations, and continued improvement.

• Administer and support Microsoft 365 environments, including Entra , Exchange Online, Teams, SharePoint, One Drive, Intune, and related Microsoft technologies.
• Manage users, groups, licenses, permissions, MFA, Conditional Access, and identity/access configurations.
• Configure, deploy, manage, and troubleshoot Windows endpoints.
• Support Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and hybrid Microsoft environments.
• Support Azure services utilized within client environments.
• Assist with Microsoft 365 migrations, endpoint deployments, server upgrades, and other systems-related projects.

• Provide Level 1 and Level 2 remote and onsite technical support for managed services clients.
• Troubleshoot hardware, operating systems, applications, authentication, email, printing, connectivity, and user-related issues.
• Manage support tickets from initial diagnosis through resolution or appropriate escalation.
• Support employee onboarding and offboarding, account creation, permissions, licensing, and device setup.
• Identify recurring issues and work toward root-cause resolution.
• Maintain clear client communication and accurate technical documentation.

• Administer and support Fusion’s RMM, endpoint-management, security, backup, and related managed services platforms.
• Monitor alerts, device health, patching, endpoint security, and backup status.
• Troubleshoot backup failures and perform restore testing.
• Support endpoint protection, Microsoft security technologies, MFA, email security, and other cybersecurity controls.
• Assist with remediation of security-related issues within the scope of the role.
• Identify opportunities to automate repetitive administrative and support tasks.

• Troubleshoot basic and intermediate network connectivity issues.
• Maintain a working understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, and firewall concepts.
• Help determine whether issues originate from the endpoint, system, application, network, ISP, or cloud environment.
• Perform routine network-related troubleshooting within established standards.
• Collaborate with Fusion’s Network Engineers on advanced troubleshooting, network configuration, design, and infrastructure projects.