Sr. Application Admin, ESO

Hybrid

Wallis Hall

Full time

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

220 Hutchison Rd, Rochester, New York, United States of America, 14627

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly

Hours:

40

Department:200007 Office of College Enrollment

Work Shift:

UR - Day (United States of America)

Range:

UR URG 114

Compensation Range:$86,900.00 - $

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Provides functional administration and strategic support for the institution's Slate CRM environment, with an emphasis on portals, workflows, forms, communications, and user experiences that support admissions and recruitment. Analyzes business processes and operational needs to improve CRM functionality, efficiency, and the applicant and staff experience. Partners with admissions, enrollment, and campus stakeholders to translate business needs into effective CRM solutions and sustainable processes.

Serves as a functional subject-matter expert for Slate, ensuring the CRM supports institutional processes and evolving enrollment strategies.

• Lead the development and ongoing improvement of Slate applications, forms, workflows, portals, dashboards, and user experiences that support admissions, recruitment, and enrollment goals.
• Coordinate data exchanges, imports, exports, and integrations between Slate and institutional systems in collaboration with Central IT and other technical partners to support accurate and effective business processes.
• Configure and maintain Slate functionality that supports institutional processes, including fields, rules, workflows, datasets, and other CRM features.
• Develop and maintain CRM resources, including templates, queries, reports, dashboards, and communications that help stakeholders effectively manage admissions and recruitment operations.
• Support data governance and retention practices that promote data accuracy, appropriate stewardship, compliance, and effective use of CRM information.
• Evaluate business processes and user needs, identify opportunities for improvement, and implement Slate enhancements that increase efficiency, usability, and effectiveness.

• Partner with enrollment, admissions, and campus stakeholders to gather business requirements and translate operational needs into CRM solutions.
• Serve as a subject matter expert for Slate functionality, best practices, and process optimization.
• Lead or support project management activities related to CRM enhancements, implementations, and operational initiatives.
• Analyze existing business processes and recommend improvements through automation, workflow redesign, and system enhancements.
• Coordinate testing, documentation, training, and change management activities for new functionality and system updates.
• Collaborate with campus partners to ensure successful deployment of integrations, workflows, and operational processes.

• Establish and maintain business…