Senior CCaaS & AI Voice Platform Engineer
Listed on 2026-10-16
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IT/Tech
Systems Engineer -
Engineering
Systems Engineer
Paychex is seeking a CCaaS Platform Engineer III to ensure reliable operation of the Genesys voice platform and drive AI-enabled customer engagement initiatives. You will lead project work, configure systems, monitor performance, troubleshoot issues, and provide operations support across IT and business units.
Collaboration with vendors and internal teams is essential across omnichannel environments. This role requires extensive experience with voice platforms, security, and cloud connectivity,
We are seeking a motivated Senior CCaaS & AI Voice Platform Engineer to join Paychex in City of Rochester, NY, United States.
This is a strong opportunity to take on the Senior CCaaS & AI Voice Platform Engineer role at Paychex.
As a Senior CCaaS & AI Voice Platform Engineer, you will play an important part at Paychex in City of Rochester, NY, United States.
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