Senior NMC Specialist

Senior NMC Specialist

Company:
Rochester Gas & Elec. Corp., an Avangrid Company

Location:

Rochester, NY

Work Model:
Office

The salary range for this position is dependent upon experience, ranging from $76,600 to $99,600.

Job Summary

The Senior NMC Specialist is responsible for the Network Activation and Deployment team. The responsibilities include maintaining organizational effectiveness and efficiency by leading the development of strategic plans for implementing and operating network technologies in a proactive manner. Senior NMC Specialist ensures the team maintains the network deployment schedule and promptly responds to escalations for break/fix issues to ensure timely resolution.

Key Responsibilities

• Reports to the Senior NMC Manager
• Assist in management and maintaining network and security documentation through collaborative teams and applications.
• Supervise the day-to-day functions of the assigned team, set schedule, handle staffing requests.
• Oversees activities directly related to Network Activation and Deployment which includes, but is not limited to: second tier support, software/firmware upgrades, configuration changes, maintenance, lifecycle management, and security.
• Resolves conflicts on the team, with other teams, and with customer through flow through process.
• Escalate issues to vendors and Engineering when further assistance is needed, or solution is not progressing.
• Monitor trouble tickets and ensure resolution and closure while assuring response time compliance to SLAs and expectations.
• Work with project teams to ensure projects are progressing at an expected pace. This includes Circuits, Security, Asset management and NMC developed projects.
• Responsible for change management and the socialization of upgrades and patch updates to the production network.
• Receive reporting from various projects as well as metric based KPIs and SLAs to be reported to upper management.
• Manage critical vendors for network hardware and equipment installation to ensure partnership and service continuity
• Responsible for the installation, configuration, and turn-up of telecom related hardware – including routers, ethernet switches, microwave and other wireless related devices.
• Drive innovation and modernization the OSG Telecom Network including hardware and protocols.
• Work Monday to Friday office hours, with availability overtime.
• Provides training and guidance to the Specialists team.

Required Qualifications

• Minimum of 5 years relevant experience in telecom environment or Associates degree
• At least 1 Industry Certification in a telecom related field

Preferred Qualifications

• Bachelor's Degree

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)