Programmer Analyst

DISTINGUISHING FEATURES OF THE CLASS:
This is a technical position involving responsibility for the gathering and analysis of information for developing and modifying data processing systems. Employees in this class design and specify systems and methods for installing them, guide their installation, and are responsible for developing accurate and effective computer programs. Data gathering involves investigative research conducted at user departments. Employees analyze business procedures and problems to refine data in order to convert into programmable form for data processing.

Work is performed under the direct supervision of a higher-level staff member within systems and programming. Does related work as required.

TYPICAL WORK

ACTIVITIES:

(All need not be performed in a given position. Other related activities may be performed although not listed.)

• Defines requirements for analytical studies;
• Documents current systems operations;
• Works with user department in all phases of system design;
• Applies current technology to solution of problems;
• Prepares specifications for system improvements;
• Analyzes program specifications for completeness and conformance to standards;
• Maintains current knowledge of ANSI COBOL, coding methods, and operating requirements;
• Prepares test data and tests coded programs to validate accuracy;
• Documents programs according to installation standards;
• Fulfills administrative reporting requirements
• Attends industry conferences and professional development sessions, with occasional travel

Technical lead and system administrator for Ellucian Banner production and development environments

• Works directly with service providers to support campus operations
• Reports service incidents to providers and communicates status with ITS leadership
• Participates in scheduled meetings to review incident requests and coordinate system maintenance
• Submits requests to clone databases and performs post-clone tasks
• Schedules installation of Ellucian and SICAS software with remote DBA.
• Configures and administers Banner Security for user access to applications and partner products
• Perform System Administrator role for Evisions MAPS platform
• Provide daily operational support and system status checks for enterprise systems
• Time management:
  Prioritize urgent system failures while balancing long-term projects and system upgrades
• Troubleshooting:
  Apply problem-solving to rapidly isolate and resolve hardware, software, or network outages under pressure
• Program, test, and support Ellucian applications including Financial Aid, Degree Works, and Student
• Program, test, and support data reporting to state and federal agencies
• Support user requests using a service delivery ticketing system such as Team Dynamix
• Set up, configure, and link scanners and printers to Banner for departments

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:
Good knowledge of computers and all related equipment; good knowledge of systems design and development; good knowledge in the use of program compliers and operating systems; good knowledge of office procedures; good knowledge of program coding; good oral and written communication skills; ability to gather pertinent information; ability to analyze data for the purpose of program design; ability to test new system programs;

ability to establish and maintain effective professional relationships with others; ability to discern and devise improvements to existing systems; initiative; thoroughness; innovation; good judgment; tact; physical condition commensurate with the demands of the position.

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth.
  
  This includes seeking ongoing training in diversity, equity,and inclusion to better serve students.

Required Qualifications:

Must currently hold the Monroe County Title Programmer Analyst position or meet the minimum qualifications below if the position turns into aprovisional hire.

MINIMUM QUALIFICATIONS:

Graduation from high school or possession of a high school equivalency diploma, plus EITHER:

• (A) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in a computer science field, plus three (3) years of paid full-time or its part-time…