ServiceNow SPO Delivery Lead

Location:

Remote

Compensation Range: $82 - $91 per hour (Final compensation will be dependent on skillset and experience)

Our client, a leading system integrator, is seeking a Service Now SPO Delivery Lead to oversee the end-to-end delivery of a complex, global Source-to-Pay Operations (SPO) implementation for a major enterprise information management and secure storage services company. This role involves managing project scope, schedule, risks, dependencies, and stakeholder communications while coordinating cross‑functional teams across multiple countries and business units. The ideal candidate will have extensive experience in Service Now delivery leadership, particularly in SPO implementations, and a strong understanding of procurement, sourcing, supplier management, and Source-to-Pay processes.

You will drive governance, executive-level communications, deployment planning, testing, training, and ensure alignment between business requirements and implementation outcomes. This is an opportunity to contribute to a large-scale technology transformation initiative with a company that values relationship‑driven career support and offers competitive benefits.

• Lead end-to-end delivery of global Service Now Source-to-Pay Operations (SPO) implementations spanning multiple countries and business units.
• Manage project scope, schedule, risks, dependencies, and stakeholder communications to ensure successful delivery.
• Coordinate and oversee cross‑functional teams, including architects, functional consultants, developers, and client stakeholders.
• Drive governance, status reporting, and executive‑level communications to keep all stakeholders informed and engaged.
• Oversee deployment planning, testing, training, and go‑live activities, ensuring readiness and smooth transitions.
• Ensure alignment between business requirements and implementation outcomes, adapting as needed to meet evolving needs.
• Manage third‑party integrations and global rollout activities across multiple regions, ensuring seamless integration and adoption.

• 8+ years of Service Now delivery leadership experience, with a proven track record of successful project execution.
• 2+ years supporting Service Now Source-to-Pay Operations (SPO) implementations.
• Demonstrated success leading enterprise‑scale technology transformation programs.
• Strong understanding of procurement, sourcing, supplier management, and Source-to-Pay processes.
• Experience managing global implementations across multiple countries and business units.
• Excellent executive communication and stakeholder management skills.
• Service Now SPO certifications or badges (preferred).
• Experience integrating Service Now with Oracle ERP or other procurement platforms (preferred).
• Prior consulting or system integrator experience (preferred).
• PMP, Agile, or related project management certifications (preferred).

• 401(k) matching plan
• Medical, dental, and vision plans
• Health Savings Account and Dependent Care FSA options
• Supplemental coverage to fit your needs
• Paid time off, sick time, and 6 paid company holidays
• Employee Assistance Program (EAP) with virtual counseling, financial and legal services, and life coaching
• Relationship‑driven career support and regular engagement check‑ins
• Flexible hiring models and opportunities for professional growth

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status,…