Computer Operations Specialist

Technical Operations | Corporate Headquarters
Rochester, NY 14604, USA

40

This position is hybrid and remote eligible for up to 40% of the time. Hours are overnights Monday - Friday 8:00 p.m.

- 5:00 a.m. Initial training period will be days for the first month. On-call schedule occurs every three weeks. Must be flexible to meet current and future business needs.

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Starting Pay: $31.11/hour

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

The Computer Operations Specialist is responsible for monitoring and supporting the credit union's overnight production processing environment, ensures the successful execution of scheduled batch jobs, identifies and responds to processing issues, and escalates incidents appropriately to minimize disruption to business operations. This role serves as the first line of response for overnight operational issues and plays a key role in ensuring system availability and successful daily processing.

The ideal candidate is reliable, highly attentive to detail, able to work independently, and possesses strong troubleshooting, communication, and critical-thinking skills.

Production Monitoring and Batch Processing

• Monitor overnight batch processing and production systems to ensure successful completion of scheduled jobs.
• Identify, investigate, and respond to processing failures, system alerts, and operational exceptions.
• Escalate issues to appropriate technical resources according to established procedures.
• Follow documented recovery procedures and perform approved corrective actions when necessary.
• Validate successful completion of daily, weekly, monthly, and year-end processing activities.
• Monitor system performance and processing timelines to identify potential delays or concerns.
• Maintain operational logs, processing records, and incident documentation.
• Execute scheduled operational tasks according to established procedures and calendars.
• Participate in on-call coverage and shift handoffs as required.
• Ensure production changes are implemented according to Change Management processes and procedures

Incident Response and Operational Support

• Serve as the primary overnight point of contact for operational issues.
• Communicate processing status and incidents to management and support teams.
• Work with internal IT staff and vendors to assist in issue resolution.
• Document incidents, actions taken, and outcomes to support root cause analysis and continuous improvement efforts.
• Verify resolution of processing issues and ensure production schedules return to normal operation.

Documentation and Continuous Improvement

• Maintain and update Standard Operating Procedures and operational documentation.
• Recommend process improvements that increase efficiency, reliability, and operational effectiveness.
• Assist with testing and validation of new operational procedures and production schedules.
• Participate in disaster recovery exercises and operational readiness activities as assigned.
• Maintains a commitment to professional growth and continuous improvement, increasing value to ESL.

• High school diploma or General Equivalency degree required
• Associates degree in IT, computer science or closely related field or 2 years of additional experience in computer operations, production support, IT support, or a related technical role.
• 1+ year of experience in computer operations, production support, IT support, or a related technical role.
• Effective organization, communications, interpersonal and documentation skills
• Basic troubleshooting skills for automated operational processes.
• Understanding of basic business banking products
• Ability to work independently when following predetermined procedures and process flows
• Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper

• 3+ years of experience in computer operations, production support, IT support, or a related technical role.
• 2 years experience monitoring automated systems, batch jobs, or operational processes.
• Experience on…