System Administrator

Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first financial services. We live by the Fish! Philosophy, which means we actively choose to bring passion to our work, find ways to Play and bring joy to the office and constantly look for ways to Make Someone’s Day both for our members and our teammates. Above all, we believe in being truly Present for one another.

• Medical, dental, vision, FSA, HSA options for full-time employees.
• Paid holidays, vacation, and sick time.
• Retirement 401(k) plan which offers company match
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Promotes a solid work/life balance.
• Banking perks and discount programs.
• Employee recognition program

The actual salary offered is dependent on a variety of factors including, but not limited to relevant experience, qualifications, skills, level offered, and performance expectations.

We are seeking a System Administrator to join our IT department. This position is responsible for the administration, configuration, security, and ongoing support of Advantage’s network and systems.

The System Administrator serves as a primary technical and functional subject matter expert, leading configuration, testing, release management, process improvement and documentation.

This position will work closely with internal business units and stakeholders to ensure the reliability, security, and compliance of Advantage’s network and systems.

The ideal candidate will have a motivation to continue learning new technologies, possess strong organizational skills, an ability to collaborate both within and outside the department, communicate effectively with both technical and non-technical staff, and be detail oriented.

• Administer and support Microsft 365 environments, including Entra, Exchange Online, Teams, SharePoint, One Drive, Intune and related Microsoft technologies.
• Manage users, groups, licenses, permissions, MFA, Conditional Access, and identity/access configurations.
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Support Windows Server, Active Directory, Group Policy, DNS, DHCP, file services.
• Administer a Type 1 Hypervisor environment.
• Support Line of Business applications and hardware.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Provide remote and onsite technical support for staff.
• Troubleshoot hardware, operating systems, applications, authentication, email, printing, connectivity, and user-related issues.
• Support employee onboarding and offboarding, account creation, permissions, licensing, and device setup.
• Monitor alerts, device health, patching, endpoint security, and backup status.
• Participate in disaster recovery scenarios.
• Support endpoint protection, Microsoft security technologies, MFA, email security, and other cybersecurity controls.
• Perform remediation of security-related issues collaborating with the network security engineer.
• Troubleshoot basic and intermediate network connectivity issues.
• Maintain a working understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, and firewall concepts.
• Install, configure, and maintain routers, firewalls, and switches.
• Coordinate with software vendors and support resources when necessary.
• Assist with software implementations, migrations, upgrades, testing, and employee adoption.
• Maintain internal documentation and user resources.
• Identify opportunities to improve workflows through configuration, integration, and automation.
• Ensure compliance with internal IT policies and change management processes.
• Maintain accurate documentation of configurations, applications, and technical procedures.
• Help establish and maintain repeatable standards for systems administration and IT processes.
• Identify opportunities to improve automation, consistency, and operational efficiency.

• Bachelor’s degree in information technology, Computer Science or a related is required or high school diploma or GED with an equivalent amount of work experience.
• A minimum of 5 years of…