Technical Support Manager - Support Lead
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IT/Tech
Job Description & How to Apply Below
Location: City of Rochester
Quality Vision International in Rochester, NY seeks a Technical Support Manager to lead the internal support function and oversee documentation. You will drive remote troubleshooting, triage, and escalation while collaborating with engineering, optics, and product teams to improve responses and knowledge base quality.
The role emphasizes first-contact resolution, scalable knowledge, and process improvements, with a strong focus on metrics and customer satisfaction.
We would love to welcome a new Technical Support Manager
- Inside Support Lead to our group in City of Rochester, NY, United States.
We are seeking a motivated Technical Support Manager
- Inside Support Lead to join OGP – Optical Gaging Products in City of Rochester, NY, United States.
Consider building your career as a Technical Support Manager
- Inside Support Lead at OGP – Optical Gaging Products.
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