Field Support Technician

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Jupiter Full Time Clerical Medina NY, Medina, NY, US

2 days ago Requisition

Salary: $62,500.00 Annually

Live in the Medina or Rochester, NY area? Join a Team That Keeps Critical Technology Running.

Turn technical challenges into successful customer solutions.

We're seeking a hands-on, customer-focused Field Support Technician to support advanced audio-visual and technology systems across corporate, educational, and mission-critical environments. This is more than a traditional IT support role. You'll be the technical expert customers rely on to commission, troubleshoot, and maintain sophisticated AV, networking, and control systems both remotely and onsite.

If you enjoy solving complex technical problems, working with cutting-edge technology, traveling to customer locations, and making a direct impact on customer success, this could be the opportunity for you.

• Annual salary of $62,500

EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!
• Medical, dental and vision insurance
• Voluntary life insurance, short & long term disability, hospital indemnity, and accident insurance
• 401(k)
• Get paid to give back with volunteer time off
• Approximately 50% travel with most travel occurring domestically
• Occasional international travel opportunities
• Work in corporate offices, command-and-control centers, conference facilities, educational institutions, and other unique environments
• Gain experience with advanced AV systems, video walls, control systems, enterprise networks, and software integrations
• Work with both released and pre-production technologies
• Influence future product development through testing and feedback
• Partner directly with customers, engineers, and product teams
• Share your expertise through training and technical support
• Make a measurable impact on customer satisfaction and operational success

• Expand your knowledge of AV, networking, and systems integration technologies
• Receive ongoing exposure to new products and emerging technologies
• Build valuable experience supporting complex enterprise environments
• No two days are the same
• Balance field work, remote troubleshooting, customer training, and technical problem-solving
• Opportunity to work independently while remaining connected to a supportive team

• Commission, configure, and support audio-visual hardware and software systems
• Troubleshoot technical issues involving AV equipment, corporate networks, Active Directory environments, and control systems
• Provide onsite, remote, and telephone-based technical support
• Support command-and-control centers, executive boardrooms, conference centers, and educational facilities
• Train end users and partners on products and solutions
• Participate in a rotating support schedule serving end users
• Test software in real-world environments and provide feedback to engineering and product management teams
  
  Maintain expertise across current and upcoming products and technologies
• Deliver exceptional customer experiences while working independently in fast-paced environments

• 1-3 years of experience in a Service Engineer role providing technical support
• 2+ years of experience supporting Microsoft Windows Active Directory environments
• 2+ years of experience working with computer systems, software, and IP networks
• Strong troubleshooting and…