Parts and Service Technical Advisor - Rochester, NY

Parts and Service Technical Advisor-Rochester, NY

Join to apply for the Parts and Service Technical Advisor-Rochester, NY role at Stellantis

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction.

They will assist with resolutions on current unresolved issues in support of dealer s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

• Provide phone and in-dealership technical assistance
• Troubleshoot and solve final repair attempt situations
• Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement
• Manage dealership technical training requirements
• Provide support for C.A.G. / Engineering / proving grounds requests
• Recall and Rapid Response (RRT) follow up and reduction
• Act as quality feedback liaison
• Provide dealership consultation on the following:
  Repair Service Agreements and facilities inspections;
  Tools/equipment/facility;
  Customer experience and improved Fixed First Visit;
  Repair shop process improvements and proactive business planning with a focus on the customer

• Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
• Excellent verbal communication skills
• 3+ years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
• Excel in building positive working relationships, customer satisfaction and issue resolution
• Self-motivated with demonstrated ability to achieve goals under minimal supervision
• Willing to relocate
• Required to travel domestically (61-80%), 50% overnight travel

• Bachelor s degree in Business, Automotive Technology, or related field
• Dealership experience
• ASE certification
• Body shop experience
• Legal experience (depositions, expert testimony, work with attorneys etc.)

• Health & Wellbeing:
  Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
• Compensation, Savings, and Retirement:
  Annual incentives, 401(k) with match, and student loan refinancing.
• Time Away from Work:
  Paid time includes company holidays, vacation, and Float/Wellbeing Days.
• Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
• Professional Growth:
  Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
• Company Car & More:
  Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.

$80,000 to $122,800, pay will depend on several factors including experience and location of position.

• Comprehensive Health & Well-being Coverage:
  From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
• Family Building Benefit:
  We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
• Generous Paid Time Off: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
• Competitive Retirement Savings Plans:
  We Help You Plan For The Future…