Telecomm Tech IV

Join the University of Rochester as a Telecomm Tech IV
.

The University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.

Job Location: 1000 Elmwood Ave, Rochester, New York, United States of America, 14620

Job Details:

• Opening: Regular, Full-time
• Scheduled Weekly
  
  Hours:
  
  40
• Department: 100110 University IT / CTS
• Work Shift: UR - Day (United States of America)
• Range: UR URG 108 H
• Compensation Range: $24.91 - $34.87

Responsibilities:

Provides oversight of technical services that ensure stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment. Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise.

Essential Functions:

• Provides technical response and communications support for service interruptions and maintenance activities, including urgent and emergency technical problems associated with the computer network.
• Performs voice and network installation work, including complex service requests such as physical installations, rearrangements or removals of telephony, data and LAN equipment.
• Completes billing information and coordinates with peers to manage inventory levels.
• Works collaboratively as a lead technician and responds proactively to Engineering and Project Manager site-specific instructions.
• Rotates through positions that provide triage, project leadership, warehouse management, critical team support and on-call responsibilities.
• Provides direction and mentoring to junior-level technicians.
• Plans efficient daily delivery schedules for products and recyclables.
• Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities.
• Other duties as assigned.

Minimum

Education & Experience:

• High School diploma or equivalent and 4 years of practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment required
• Associate's degree in a related field preferred
• Or equivalent combination of education and experience

Knowledge, Skills And Abilities:

• Safe use of hand tools and test equipment required
• Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required
• Exceptional customer service skills, including outstanding verbal and written communication skills required
• Ability to diffuse difficult situations preferred
• Advanced problem solving techniques, including ability to troubleshoot telephony and network issues remotely preferred
• Demonstrated project management skills preferred

LICENSES AND

CERTIFICATIONS:

• Valid New York State driver's license required
• MA4000 upon hire preferred
• ACD=MAT upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

The University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law.