Automotive Service Manager​/Director - Valley Cadillac

Automotive Service Manager / Director - Valley Cadillac

Valley Cadillac, part of the Bob Johnson Automotive Group, is looking for a service manager/director to lead our busy service department. Located at 3100 S Winton Road, Rochester, NY 14623.

Salary
: $125,000 - $210,000+ per year.

Benefits
:

• Full‑time position
• Medical, dental, vision and disability insurance
• 401(k) retirement plan with company match
• Paid holidays and paid time off
• Employee discounts on products, services & vehicles
• Employee assistance program
• Opportunity for advancement to certified tech

Responsibilities
:

• Oversee daily service department operations to ensure efficiency, profitability, and customer satisfaction
• Lead, mentor, and motivate service advisors, technicians, and support staff
• Monitor service performance metrics (CSI, productivity, profitability) and implement improvements
• Drive a customer‑focused culture by ensuring clear communication, accurate estimates, and timely service delivery
• Partner with Parts, Sales, and Fixed Ops leadership to achieve dealership goals
• Maintain compliance with manufacturer standards, warranty procedures, and safety regulations

Qualifications / Requirements
:

• Previous automotive service manager or service director experience at a franchise dealership required
• Proven ability to manage a high‑volume service department while maintaining strong CSI scores
• Strong leadership, communication, and organizational skills
• Ability to recruit, train, and retain top talent
• Knowledge of warranty processes and OEM requirements
• Valid driver’s license and clean driving record
• Applicants must pass pre‑employment screening
• We are a drug‑free workplace

We are an Equal Opportunity Employer
. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.