Operations Management Trainee

Operations Management Trainee – Ryder

Summary
:
The Operations Management Trainee will support shop management, assist with cost savings, customer retention, and metric-based initiatives. The role works cross‑functionally with Operations, Asset Management, Sales, Quality, and Rental Management. This fast‑paced program develops foundational knowledge in operations and fleet maintenance, with a clear progression to an Ops Supervisor.

Location
:
Rochester, NY
Shop

Location:

Rochester, NY

Schedule
:
Monday – Friday
Hours
: 9:00 am – 5:30 pm

Compensation
:
Salaried. Minimum Pay Range: $55,000 – $60,000.
Benefits Summary
:
Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Essential Functions

• Provide quality customer interface and proactive customer management, resolve issues, and ensure customer satisfaction.
• Coordinate with rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased satisfaction.
• Manage running costs and maintenance overheads, ensuring adherence to policy and processes to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Maintain accurate preventive maintenance scheduling, monitor breakdowns and vehicle status updates, and oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit upon completion of the training program.
• Perform other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi‑tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self‑driven in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal skills and ability to build relationships across all levels.
• Advanced PC knowledge, including spreadsheets and word processing.
• Basic understanding of business finance, controls, and metrics.

Qualifications

• Bachelor’s degree required.
• Preferred: one year or more of customer service with issue resolution experience.

Ryder is proud to be an Equal Opportunity Employer and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability status.

Security Notice for Applicants:
Ryder will only communicate with applicants directly from a Ryder email address and will never conduct any interview online through chat, messaging app, or online questionnaires. Ryder will never request payment or bank details or personal information outside of the formal application process at

Should you have any questions about the application process or contact the Ryder career team, please email  or call 800‑793‑3754.

Referrals may increase your chances of interviewing at Ryder by 2×.