Director of Health Center Operations

Description:

Director of Health Center Operations
Rochester, Syracuse, and Buffalo, NY Areas

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

The Director of Health Center Operations (DHCO) provides strategic and operational leadership for all PPCWNY health centers and translates affiliate strategy into coordinated execution and measurable results across PPCWNY health centers. The DHCO is accountable for system-wide health center operational performance, including patient access, clinic flow, productivity, patient experience, staffing effectiveness, regulatory compliance, and financial performance. As a key member of the Health Services leadership team, the DHCO develops leaders, drives continuous operational improvement, and ensures high-quality, accessible, and efficient patient care in alignment with PPCWNY’s mission, vision, and values.

The DHCO partners closely with Medical Leadership, Compliance Quality & Risk Management (CQRM), Facilities and Security, Finance, Human Resources, IT, Clinical Informatics, and the Health Services training function to implement organizational priorities while maintaining clear operational accountability.

• Directly supervises the Assistant Director, Health Center Operations and the Health Services Training Manager.
• Delegates day-to-day multi-site operational execution, routine follow-through, and first-level operational escalation to the Assistant Director.
• Provides oversight and accountability for Health Center Managers through the Assistant Director and established leadership structures.
• Holds the Health Services Training Manager accountable for the effectiveness of the Health Services training function, including training design, delivery, competency development, and measurement.
• Ensures operational leaders reinforce training expectations, validate workflow adoption, and sustain consistent practice.
• Establishes operational priorities and standards for health center operations and determines operational responses to performance, staffing, workflow, access, and service-delivery challenges within delegated authority.
• Partners with designated Clinical Services and Medical Leadership roles on care-delivery priorities while respecting established clinical decision-making authority.
• Coordinates with CQRM, Finance, Human Resources, IT, Facilities and Security, Clinical Informatics, and other support functions to clarify ownership, remove barriers, and manage operational risk.
• Escalates significant risks, resource constraints, and decisions outside the position’s delegated authority to the Vice President of Health Services with analysis and recommended action.

• Develops and executes affiliate-wide operational strategies that translate Health Services priorities into standardized practices, measurable objectives, and sustained results across all health centers.
• Accountable for health center operational performance across patient access, clinic flow, productivity, patient experience, staffing effectiveness, regulatory compliance, and financial results; identifies performance gaps and ensures timely operational improvement plans, assigned accountability, and follow-through.
• Establishes, monitors, and reports key performance indicators for health center operations; uses data to drive decisions, hold leaders accountable, and sustain continuous improvement.
• Leads initiatives to expand patient access, improve workflow and service delivery, and reach underserved communities consistently across multiple locations.
• Leads large-scale operational initiatives, change-management efforts, service expansions, workflow redesigns, and other strategic projects that advance organizational priorities and improve operational performance.
• Directs affiliate-wide staffing for Health Services, scheduling, and resource allocation strategies to align workforce capacity with patient demand, operational priorities, and budget expectations.
• Develops, manages, and monitors operational budgets and workforce plans; analyzes financial and operating performance, identifies operational and financial risks, and implements strategies to support organizational goals and long-term sustainability.
• Maintains a visible, regular presence in health centers and leads through direct engagement with managers and teams, observation of…