Practice Manager II

As a community, the University of Rochester is defined by a deep commitment to Meliora
- Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly

Hours:

40

Department:

910604 Psychiatry Administration

Work Shift:

UR
- Day (United States of America)

Range:

UR URCB 210 H

$27.75 - $37.46

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Serves as a Practice Manager for the Division of Collaborative Care and Wellness OMH and DOH regulated clinics under guidance of the Division Chief, Division Administrator, and Program Directors. Primary roles are to oversee front end operations staff and day to day administrative activities supporting clinical operations across numerous integrated sites.

The individual in this position must be adept at prioritizing tasks and projects, must be able to work with limited supervision, and must be able to exercise independent judgment. The individual must understand and communicate University policies and procedures, analyze situations, and make judgments to facilitate desired outcomes. The individual must have a demonstrated high level of professionalism (i.e. maintaining confidentiality of Division matters) and communication abilities.

Manages front end operations team (3+ staff)

• Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff.
• Ensure annual staff mandatories are completed.
• Ensure adherence to policies and procedures.
• Promptly and accurately complete required documentation related to hires, terminations, and other status changes.
• Conduct timely and thorough employee performance appraisals.
• Effective management of temporary services staff.
• Manages and approves requests for time off and overtime from direct reports.
• Manage staff firmly, fairly and consistently.
• Prepare and deliver cross training to front end operations team to develop a coverage pool for all CCW Clinics
• In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency.
• Provide PSR/OAR level coverage in situations of severe staffing shortages.

Administrative supports for staff (clinical and administrative)

• Manages Division Coordinator
• Assist with orientation/onboarding of clinical staff in collaboration with clinic leadership.

Systems Management

• Master and manage all systems used to support clinical operations and administrative functions (eRecord, EAPro, UKG, clinic email addresses and calendars (Outlook), Workday, shared drives/applications, MyPath, etc.).
• Oversee the implementation of system upgrades, various rollouts and projects related to clinical and administrative systems.

Clinic Support

• Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
• Prepare weekly schedule for staff ensuring proper staffing to support daily clinic operations.
• Demonstrate skill in resolving difficult patient complaints and concerns.
• Establish and maintain efficient and responsive…