Manager, Community Engagement; MOCHA Programs

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Regular Full Time 470 West Main Street, Rochester, NY 14608 Rochester, NY, US

Today Requisition

Salary Range: $60,000.00 To $80,000.00 Annually

Department: Community Engagement

Position Type: Full-Time

FLSA: Exempt

Job Summary:

The Community Engagement Manager provides strategic, operational, and administrative leadership to MOCHA and other assigned programs and services. This position is responsible for program performance, staff leadership, quality improvement, grant and fiscal accountability, community partnerships, and achievement of organizational goals. The Community Engagement Manager collaborates across departments to ensure services are accessible, effective, compliant, data-driven, and aligned with the organization's mission, strategic priorities, and commitment to health equity.

Duties/Responsibilities:

Strategic Program Leadership

• Provide leadership, direction, and oversight for assigned programs and services.
• Partner with departmental and organizational leadership to develop and implement strategic initiatives.
• Lead program planning, implementation, growth, and evaluation activities.
• Ensure program activities align with organizational priorities and strategic goals.

Operations Management

• Oversee day-to-day operations of assigned programs and/or locations, which may include satellite offices.
• Ensure efficient workflows, staffing plans, scheduling, and resource allocation.
• Monitor program performance and address operational challenges.
• Maintain policies, procedures, and operational standards.
• Ensure services are delivered in a manner that is client-centered, equitable, and responsive to community need.

Leadership & Staff Development

• Recruit, hire, onboard, supervise, and develop assigned staff.
• Conduct regular supervision, coaching, and performance evaluations.
• Foster employee engagement, accountability, and professional growth.
• Support succession planning and workforce development initiatives.
• Promote a positive, collaborative, and mission-driven work environment.

Financial & Grant Management

• Manage program budgets in collaboration with division leadership and Finance department.
• Monitor expenditures and ensure responsible stewardship of resources.
• Oversee grant deliverables, compliance requirements, and funder expectations.
• Support development and implementation of sustainable funding strategies.
• Ensure timely and accurate submission of required reports

Quality Improvement, Compliance & Data Management

• Establish and monitor program performance metrics.
• Ensure compliance with federal, state, local, funder, and organizational requirements.
• Lead quality assurance and continuous quality improvement activities.
• Review and analyze operational and outcome data to guide decision-making.
• Support program audits, monitoring visits, and accreditation activities as applicable.

Community Relations & External Partnerships

• Develop and maintain collaborative relationships with community organizations, government agencies, healthcare providers, and other stakeholders.
• Represent the organization at community meetings, coalitions, conferences, and advisory groups.
• Promote awareness of organizational services and strengthen referral networks.
• Support community engagement activities and ensure community voice informs service delivery.
• Oversee and participate in outreach, education, testing, and linkage-to-care activities, with a focus on connecting clients to health care and supportive services.
• Complete training to provide testing services.
• Provide leadership for community engagement initiatives serving priority populations.
• Coordinate quality assurance activities related to HIV, STI, and HCV testing programs.
• Work with department leadership to implement prevention services and programming.
• Ensure implementation of evidence-based interventions and outreach strategies.
• Monitor operational needs related to outreach sites, facilities, vehicles, and program inventories.
• Develop innovative programming to maximize engagement of community members.

Organizational Leadership

• Serve as a member of the organization's leadership team.
• Participate in strategic planning, committee work, and cross-functional initiatives.
• Promote effective communication and collaboration across departments.
• Support organizational change initiatives and agency-wide priorities.
• Model organizational values and…