Donor Relations Manager

Description

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences.

If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Employment Type: Full-Time

Schedule: M-F, 40 hours

Salary: $64, DOE

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Education: Bachelor's Degree, preferred.

Experience: Minimum three years development and donor relations experience

Reporting to the Director of Development, the Donor Relations Manager is responsible for managing and strengthening relationships with donors across the annual giving portfolio, with a focus on donor retention, stewardship, and growth. This role plays a critical function in developing and executing donor engagement strategies and contributing to department-wide fundraising goals. This individual must be able to work independently while also working as a member of CCFCS's Development and Marketing teams.

Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

• Serve as the relationship builder for entry to mid-level donors to deepen and strengthen their connection to CCFCS.
• Cultivate, solicit and steward a portfolio of entry to mid-level donors and prospects. Entry to mid-level donors include new, reactivated, and recurring donors.
• Own the welcoming of new and reactivated donors through CCFCS' welcome journey plan.
• Develop a recurring donor strategy to increase monthly donations. Working with the Director of Development and the marketing department, create a program to increase monthly recurring donors, either by activating new recurring donors or increasing monthly gifts of current recurring donors.
• In coordination with the Director of Development, plan all donor engagement/recognition events.
• Recognition and stewardship of donors, within donor portfolio, by utilizing a variety of engagement methods including in-person meetings, phone calls, emails, handwritten notes, donor events, digital marketing and social media.
• Identify for the Director of Development, top prospects with high giving capacity and shown affinity to the organization.
• Provide regular status updates as well as donor and prospect information to the Director of Development.
• Using Moves Management, develop and implement strategic cultivation and stewardship plans designed to retain donors and encourage increase giving year-over-year.
• Monitor donor giving trends and engagement metrics to inform strategy and identify opportunities for growth and upgrade.
• Maintain accurate, timely, and thorough records of donor interactions, actions, correspondence, and background data within the Raiser's Edge fundraising database.
• Collaborate with the Director of Development to support stewardship initiatives for current and prospective donors at all levels.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Proficiency with Raisers Edge fundraising database software, preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook.
• Strong organizational, administrative, telephone, and interpersonal communication skills; detail oriented.
• Self-motivated, a team player, and able to respond to multiple demands.
• Knowledge of tax laws that impact charitable giving, personal assets, and estates.
• This position requires the ability to participate in all aspects of the gift cycle: to initiate contacts with potential donors; to develop appropriate cultivation strategies for them; to move potential donors in an appropriate and timely fashion toward solicitation and closure; to make solicitations when appropriate…