Server, Food & Beverage

Job Details

Position: Server/Guest Experience Ambassador

Location: Rochester, NY

Schedule: Days, Evenings, Weekends

Hours: Part time, 20-30 hours

Pay Rate: $15.50 - $17.00

Pay Frequency: Paid Weekly - Direct Deposit

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best‑in‑class dining experience to residents, colleagues, and guests by ensuring all are provided with exemplary service.

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Lead service of food or beverages to residents and prepare or serve specialty diets and dishes as required.
• Engage with residents to obtain desired orders for food or beverages while fully articulating daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service and communicate with direct supervisor on any customer service issues.
• Check residents’ diets, likes & dislikes to ensure such requirements are satisfied.
• Assist with set‑up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including sweeping and mopping floors, tidying service stations, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service by being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

The Guest Experience Ambassador/Server operates in a kitchen environment where employees may be exposed to and/or required to operate equipment including ovens, stoves, dishwashers, slicers, coffee machines, steamers, mixers and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.

The physical demands include sitting, reaching, bending, kneeling, stooping, climbing, and pushing, pulling & lifting items weighing 40 pounds or less. Employees may be required to stand for long periods of time. Position requires manual dexterity; listening and visual skills; and ability to follow written and oral instructions and procedures.

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at

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