University of Rochester Bookstore - Supervisor; Part-time

University of Rochester Bookstore - Supervisor (Part-time)

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a dynamic retail environment focused on delivering essential educational content, tools, and merchandise on campus. Our teams provide outstanding customer service to students, faculty, administration, alumni, and the general public.

We are seeking a resourceful, driven, adaptable, customer‑focused Supervisor to work varying or set schedules on a weekly basis year‑round as a part‑time Supervisor. The Supervisor will assist the management team, oversee team members in a specific department or store, and provide outstanding customer service to the academic community.

• Spend the majority of your time on the sales floor delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager‑on‑Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Part‑time positions require availability to work on a weekly basis year‑round. Schedules may be set or vary to meet the needs of the store.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

• Daily Pay earned wage access is available to all store employees.
• Employee Discount.
• Paid sick time (accrued based on time worked).
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period).
• Commuter Benefits.

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Barnes & Noble College is an Equal Employment Opportunity and affirmative action employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.