Customer Service Client Success

Join to apply for the Customer Service Client Success role at Info Advantage Inc.

We are passionate about what we do, and what we do is help businesses navigate the world of technology. Technology is at the center of everything we do in our lives and as such we embrace it. We love challenges and work together to solve problems. Our focus and mission is to help others achieve their goals and we refuse to quit until that mission is accomplished.

Our biggest strength is not our ability to speak, but to listen, understand and clearly communicate in all facets of our business. – We are Info Advantage

• 401(k) matching
• Competitive salary
• Health insurance
• 401(k)
• Training & development

• Deliver Exceptional Client/Customer Experiences – ensure exceptional service delivery, communication and coordination with the rest of the IA Team to deliver services and solutions on time and with accuracy
• Billing Reconciliation & RMA’s – address billing inquiries, aid in resolving as well as product returns and exchanges
• Sales Administration – general sales reporting and manufacturer sales reporting
• Manufacturer Warranty Renewals & Technology Subscription Renewals – aid in facilitating manufacturer warranty renewals and subscription renewals with distributors for clients
• Proactive Manufacturer Technology Awareness – bring awareness to technology trends and changes working alongside marketing to deliver appropriate messaging

• 1 – 3 years of experience working within an office environment
• Customer centric and team centric – outgoing, personable, approachable, helpful
• Familiar and competent working within a CRM
• Computer Savvy – competent in using Microsoft Office applications – Word, Excel, PowerPoint, Teams & Outlook
• General understanding of computer technology
• Process and detail oriented
• Challenges the status quo – seeks to improve

Info Advantage has been providing professional IT Support and technology services for businesses in and around Rochester, New York since 1992. We pride ourselves on being the go-to partner for all of your technology needs and customize solutions tailored for every business circumstance all while ensuring every step of the way we are delivering exceptional client experiences. We do this through the strength of our employees’ knowledge, ability to clearly communicate, listen, and relate with the people we work with.