Inside Sales

Base pay range

$55,000.00/yr - $65,000.00/yr

Who We Are

Kovalsky-Carr Electric Supply Co. has been a trusted electrical distributor since 1921. Acquired by United Electric Supply Co., in 2024, we are 100% employee-owned and pride ourselves on delivering outstanding customer service to the commercial, residential and industrial industries. Headquartered in New Castle, Delaware, United Electric Supply offers a range of products and services including lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical, and energy solutions.

Position Summary

Engage with our valued customer base, going above and beyond to meet their needs through exceptional service and comprehensive product information. By cultivating strong relationships and understanding their requirements, you will drive the successful sale of our products and services. Moreover, your effective communication with various internal departments will ensure accurate information regarding product details, pricing, and timely delivery, guaranteeing a seamless experience for our customers.

Position Responsibilities

• Sell to customers over the telephone and digitally, discussing with them their specific requirements, product information, pricing, and time frames for product delivery.
• Perform ECLIPSE sales system order entry.
• Communicate to the customer technical information received from within the company or manufacturer, including long lead times or ship delays.
• Arrange with vendors to source materials and prices needed by the customer that are not common stock to United Electric.
• Solve customer problems including but not limited to lost shipments, damaged items, returns, emergency needs, and billing issues.
• Collaborate with expeditors and other internal departments to ensure prompt, accurate delivery.
• Continuous learning of product and industry knowledge enabling better communication and greater sales with the customer.
• Proactively alert customers of sales and special promotions to generate additional sales.
• Maintain Weekly Open Order Report, Customer Calling Queue and other customer files as needed.
• Follow up on open quotes and provide feedback to pricing or product groups.
• Keep up to date on all ECLIPSE trackers, addressed in under a day.
• Process Credit Card Sales according to company policies as needed.
• Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary. Keep price overrides to a minimum.
• Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
• Work closely with all internal departments, combining individual efforts to better serve the customer.
• Perform other duties as obvious or assigned.

Commitment to Safety

• Adhere to all United Electric health, safety, and environmental policies.
• Act in a safe and positive manner always, ensure that those around you do not put themselves or others r personal safety is your responsibility.
• Complete an accident/Incident report for any safety and/or health infractions that occurs or are witnessed.
• Support all United Electric health, safety, and environmental policies for all employees within your branch.

Qualifications

• Working knowledge of United Electrics Computer System
• 2-3 years counter sales experience preferred
• Microsoft suite proficiency
• Minimum High School Diploma:
  Associates Degree or equivalent education preferred
• Business Acumen
• Organizational and time management
• Customer/client focused

Compensation & Benefits

• Health, Dental, and Vision Insurance
• Disability Insurance and Life Insurance
• 401(K) and Stock Ownership
• Paid Vacation and holidays
• Educational Benefits
• Wellness Programs
• Work/Life Balance
• Eligible for Commission

We are an equal employment opportunity employer.

• Entry level

• Full-time

• Sales and Business Development
• Industries
• Wholesale

We are an equal employment opportunity employer.