Account Manager

Account Manager Position Profile

The Account Manager (AM) plays a critical role in solving business challenges and building strong customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh’s solutions to their mission-critical goals through strategic engagement with decision-makers and influencers.

• Business Development:
  Open new doors and generate sales opportunities within new and existing accounts to increase Ricoh’s market share.
• Customer Engagement:
  Understand customer environments and uncover challenges through research and discovery. Focus on customer needs rather than predefined products or services.
• Solution Selling:
  Position Ricoh’s portfolio through compelling storytelling and demonstrate how solutions impact the customer’s financial and operational outcomes.
• Communication & Presentation:
  Deliver persuasive presentations both in person and virtually. Maintain excellent verbal and written communication skills.

• Bachelor’s degree or equivalent experience required
• 3+ years of business development experience
• Preferred experience in IT and/or software services
• Understanding of document workflow solutions
• Foundational knowledge of P&L components
• Strong research and analytical skills
• Proven ability to manage multiple accounts with attention to detail

• Collaborative and influential team player
• Strong understanding of solution design
• Thought leadership in customer engagement
• Ability to assess customer environments and expand core services
• High learning agility and strategic thinking
• Builds internal advocates and customer sponsors

• Office environment with standard lighting, ventilation, and noise levels
• Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting
• Travel required (~20%), including possible overnight stays

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.